Video not working on Acrobat DC
Tools for Rich Media work fine for development when we add a video. It fails when we try to view the video added on Acrobat DC for Windows.
Acrobat Reader can play the video fine on both the PC and Mac
Acrobat DC Pro on the Mac version # 2021.005.20048 can create and play the video correctly.
Acrobat DC Pro on Windows can create the PDF with Rich Media tools but it can not play the video. It may crash or it may do nothing. No video can be seen. I tried it both playing in the document or in its own window. The version we are running is 2021.005.20155. I do not need to upload a file since it happens on any file with a video. We had 7 computers creating and viewing the file and it worked the same on all the systems. I believe this is a bug in this version on the Windows side.
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Ryder Boyland commented
It's possible that the necessary codecs for video playback are not installed on the computer. Sometimes the absence of suitable codecs can lead to playback issues. I have encountered similar problems while debugging video conferences for our employees, and the service https://www.2orange.nl/videoconference-oplossingen/ has become an excellent solution for us when setting up such a video conference. They quickly equipped our room with all the necessary hardware and software, configuring everything in such a way that there is no delay between audio and video, something I couldn't achieve before. Another significant advantage was the excellent customer support, ready to assist with any ongoing issues that arose.
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Amit Ganguli commented
EXACTLY the same problem.
I cannot see the video in paid Acrobat Pro DC, but other can see in Acrobat Reader! WTH! -
Himanshu Sagar commented
Hi KT,
Please confirm whether issue persists after repairing your installation by performing following steps:
1. Search for "Add or Remove programs" and open it.
2. Find Acrobat DC in programs list.
3. Select Acrobat DC and click on Modify.
4. Click Next and Click Repair.
5. Continue till repair completes.If issue is still there, please share:
1. Windows build version.
2. Windows Media Player version.
3. List of GPUs on system like Intel, Nvidia, AMD etc.Regards,
Himanshu Sagar