Misleading prompt on files created using XFA LiveCycle
Idea posted here as a recommendation following the resolution of the ticket: E-000877044.
When a user tries to open a XFA PDF that was created using LiveCycle, with a non-Adobe viewer they would get an error stating the following:
"To view the full contents of this document, you need a later version of the PDF viewer. You can upgrade to the latest version of Adobe Reader from www.adobe.com/products/acrobat/readstep2.html
For further support, go to www.adobe.com/support/products/acrreader.htm"
This is shown even if the user already has installed Adobe Acrobat Reader, they just have not set it as their default PDF viewer.
That message should say something like:
“Adobe LifeCycle Designer files are only supported by Adobe Acrobat Reader, please open this file with Adobe Acrobat Reader”.
We have hundreds of users losing days talking to our internal service desk teams getting version upgrades just because of that misleading statement and we would like to suggest changing the verbiage of that warning.
In our case, those files are created by Adobe Document Services within SAP Process Control for offline work item processing.
Nick Jones commented
Blissful Emerging Technology is a telecom service provider, we add wings to businesses providing a platform for digital interaction and taking businesses to a new high.