AppCrash: Clicking Hyperlink instant after opening
Since the Adobe Acrobat Update in December with version 23.008.2042x, our
coworkers reporting Adobe Acrobat crashes.
Steps to reproduce the issue:
We found out, it is only, when opening the pdf and click instant a linked document (another pdf) on a fileshare, so that you hover the link, it does not display the full URL.
Expected result:
Opening the hyperlink / another document.
Observed result
If you wait around 3-5 seconds, and the mouse hover shows the full link, than Adobe does not crash, and asks with security dialog, if you want to open this file.
All affected Users have Windows 10 devices, one coworker is using Windows 11, and works as epected.
Event Viewer:
Name der fehlerhaften Anwendung: Acrobat.exe, Version: 23.8.20458.0, Zeitstempel: 0x65942357
Name des fehlerhaften Moduls: Acrobat.dll, Version: 23.8.20458.0, Zeitstempel: 0x65942352
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000001212cbc
ID des fehlerhaften Prozesses: 0x6b10
Startzeit der fehlerhaften Anwendung: 0x01da4306e4e39fc1
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Berichtskennung: 479c22f8-2ed2-4eb7-9a71-fb6afeff63da
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Gregor Ganglberger
shared this idea
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Gregor Ganglberger
commented
#push
it is not fixed, even with last update.