Acrobat Pro no longer recognizes HP PCL 6 Printer Driver paper size changes
Acrobat Pro no longer recognizes changes to the paper size made in the HP Universal Printing PCL 6 drivers.
When I change the paper size in the Printer Properties dialog for the PCL 6 printer, Acrobat's print dialog no longer recognizes the new paper size and no longer changes the preview to indicate the new size. This is reproducible 100% of the time.
I had been using an older PCL 6 driver (7.0.0.24832) for years, and about four months ago an update to Acrobat caused this behavior to start. Every Acrobat version since has had the same issue. I am currently running 2025.001.21223, which is the latest Acrobat version. After the issue started, I decided it was time to upgrade the HP driver to the latest version. I installed HP Universal Printing PCL 6 (v7.9.0) and the problem disappeared for a couple of weeks. I could once again change the paper size and Acrobat would adjust. Then the problem occurred with the new driver as well. I can no longer get the page size to change in Acrobat through the driver. I suspect I will have to uninstall the driver and reinstall it to get it to work. Some setting is getting corrupted. Not sure why, but since the HP Driver didn't get update before the problem started, I believe it is an Acrobat issue.