Program did not work
I am writing to express my dissatisfaction with my recent subscription experience.
I was misled into subscribing to a product that proved entirely unfit for purpose. Despite being signed in, the software repeatedly prompted me to sign up for a free trial — an interruption that was both disruptive and baffling. It also failed to complete basic tasks, making it impossible to get any meaningful work done.
I have since cancelled my subscription. I expect better from a company of your standing, and I would urge you to address these issues seriously rather than continuing to charge customers for software that does not deliver on its most fundamental promises.
I trust you will take this feedback on board.
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Joe Moriarty
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