As an Adobe Enterprise customer, we require the ability to identify inactive Adobe Acrobat users to effectively manage and optimise license allocation.

Currently, the Adobe Admin Console and Global Admin Console provide license assignment and administrative reporting, however they do not provide visibility into actual Adobe Acrobat usage by assigned users.

We would like Adobe to provide reporting capabilities that include:

• Last Acrobat application usage date per user
• Last Acrobat sign-in date per user
• Product activity history by user
• User activity reports filtered by product (for example, Acrobat Pro)
• Ability to identify users with no activity for a configurable period (30, 60, 90 days)
• Exportable reports in CSV format

Example use case:

An organisation with hundreds or thousands of Acrobat licenses needs to identify users who have not used Acrobat in the last 30, 60, or 90 days so licenses can be reassigned to other users who require them.

Without this information, organisations must rely on third-party asset management tools, endpoint management platforms, or manual user surveys to determine license utilisation.

Benefits:

• Improved license optimisation
• Reduced software costs
• Better visibility of product adoption
• More efficient license reclamation processes
• Reduced administrative overhead
• Improved ROI for Adobe Enterprise customers

This capability is commonly available in other enterprise SaaS platforms and would significantly improve Adobe license management for Enterprise and ETLA customers.