Customer email blocked because age restrictions
New customers sometimes enter the company’s date of birth instead of their actual and personaly birthdate, when registering a new email address. In some cases, the date of company is less than 12 years ago, which can cause the email address to be blocked.
When this happens to a user, they can contact the primary contact, who can access the Admin Console and ask Adobe Support, via support or chat, to reverse the situation.
However, if the primary contact makes the same mistake, there is no way to log in to Adobe and resolve the issue.
There should be a dedicated support website or email address where customers can request the email address to be unlocked in these situations.
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Carlos Vieira
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