Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  1. unhappy with new version

    you could fix it so it shows who has viewed who is done like it used to show. really sucks now

    1 vote

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  2. people

    Why did you remove the option of seeing when someone has accessed the file.

    1 vote

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  3. Quick import of comments into InDesign

    It would be really nice if there was a button to "Import PDF comments in the InDesign document" directly from the document cloud review link.

    Please, and thank you!

    1 vote

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  4. General feedback

    What a bunch of garbage. What a terrible product.

    1 vote

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    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Patrick,

    Thanks for reaching out to us and apology for any inconvenience caused. Could you please provide more details on what experience issues you are facing while using acrobat web?

    Regards,
    Shweta

  5. 0/10 dont buy

    0/10 - So difficult to use, locks you into an online version of pdf editor. literally usless for working on site. cannot figure out how to access the actual pdf editor without it trying to send me to a website. have to cancel payments and choose another product. useless.

    1 vote

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    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Lukice Fryer, 

    We apologize that our service did not satisfy your expectations. We would appreciate if you can share below details to improve the experience:
    - Issue you are facing while using the product.
    - Workflow / steps to repro issue

    Regards,
    Harshpreet

  6. Improvement needs

    The login requires entering the password twice which is unusual.
    Most importantly the back button at the top left corner requires you login again. Every time. With passwords required twice. This MUST change.
    It requires 6 clicks to ultimately get to a template. This is so lame.
    The formatting enlarges at the final send screen and doesn’t adjust.
    I could go on but these are the biggest hassle.

    1 vote

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    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →

    Hi David,

    W.R.T. password required twice, is it once for Acrobat Web https://documentcloud.adobe.com and once for Adobe Sign mobile app (as mentioned in your other post)? We will look into improving the experience.

    Could you please provide more details for the other issues?

    • 6 clicks to get to a template: is it regarding the navigation from Home page to the template Actions like “Use Template” in Documents page?
    • The formatting enlarges: is it the screen after you send for signature? Could you please share a screenshot?

    If you have other suggestions/feedback, we’d like to hear from you.

    Thank you,
    Adobe Sign Team

  7. Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?

    Acrobat Pro DC v. 2021.00520058

    Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)

    I am unable to connect to the server, check for new comments, send/publish my comments.

    In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."

    There is no way to do this.

    Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."

    There is no problem with my connection.…

    1 vote

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    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
  8. Review Server Credentials Expired – "Re-enter your sign-in for access" HOW?

    Acrobat Pro DC v. 2021.00520058

    Context: PDF review hosted on a Microsoft SharePoint server with Single Sign-On (SSO)

    I am unable to connect to the server, check for new comments, send/publish my comments.

    In View > Tracker > Reviews > Joined, I'm am given "Error: Could not get new comments. Login credentials are expired or invalid; please re-enter your sign-in for access."

    There is no way to do this.

    Sometimes it says "Error: Could not get new comments. Adobe Acrobat cannot access the network. Please verify your computer's network connection and try again."

    There is no problem with my connection.…

    1 vote

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    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
  9. Adobe Support Feedback

    The live agent wasn't able to understand the issue and kept asking me to purchase a subscription.

    I have a live subscription plan that allows me free access to some Acrobat features. I eventually found out myself that I had reached the daily limit of transactions and I can continue the next day. I wished the agent could have told me that instead of going around in circles education me about subscription benefits.

    Attached chat transcript.

    1 vote

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    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
  10. Color Tool

    Acrobat used to have a tool feature that allowed you to check and see what colors were actually used in the file, PMS, RGB, CMYK.

    This feature ought to be brought back.

    1 vote

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    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
  11. Very disappointed

    Very disappointed with the charges for canceling the plan. Why would you penalize people for not using your product?

    1 vote

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  12. Help

    Can you help with this there attacking me

    1 vote

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  13. Disappointed change of subscription without notice

    I am very disappointed that with my subscription, it has now changed that I have to pay separately for the use of the mobile version of Adobe Spark. Another money grab on your part? This is ridiculous. I am now considering moving to another platform with my current subscription.

    1 vote

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  14. sign in problems

    where is 'sign in with google' option on sign in page. I need it because i didn't remember the pw

    1 vote

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  15. Review

    Thank you!
    Your site is really helpful. Many tasks can easily be done by your website. Really appreciate your team. Once again thank you so much.

    1 vote

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  16. Not allowing me to convert

    The last 3 times I tried to convert a file it sent to to a page to choose a plan when I already paid. How do I overcome this? Thanks

    1 vote

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  17. responding

    I don't understand how to respond to the sender.

    1 vote

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  18. Everything on the Cloud

    I don’t like that much scan is uploaded to a cloud. I would prefer the option to convert and save it directly to my device, if I choose.

    1 vote

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  19. Shared commenting Auto vertical centre

    Comment details on right of screen do not line up with the page displayed. The forced vertical centre of the comment details makes reviewing very difficult.

    1 vote

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  20. False and misleading customer service claims

    You need to vastly improve the training of your support staff- I went through 5 agents and three hours of my time trying to get a simple question answered- one agent 'Priya' completely misinformed me about HIPAA compliance and a BAA contract associated with upgrading to Adobe Acrobat DC --Me: "Does that plan offer a BAA contract and is it HIPAA compliant?"
    Priya
    "Yes, as it includes Adobe sign features in it. Once I will change your plan I will connect you to the Adobe sign support and they will help you with the BAA contract."

    and it then took…

    1 vote

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    1 comment  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
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