Document Cloud Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


  • Hot ideas
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  • My feedback
  1. I have paid for something you are delivering on

    I have purchased your service only to convert files from pdf to word and all I have received is this attempt to get me to purchase document cloud and subscribe to things I don want. I am wasting time I dont have ....

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Name change

    I cannot seem to change my last name (divorce) on my main screen. I have changed it on my profile, but it still shows up as my old last name. Sends files with my old name. Anyone have any ideas?

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't download to computer Acrobat PRO DC

    I am unable to load my Acrobat Pro DC to my new computer.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. not optimized for Mac and needs updating

    not optimized for Mac and needs to be updated

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can no longer edit my pdfs . it appears the pdf is affected by Google Chrome, but I cannot figure out how to edit now

    Google Chrome appears to prevent me from editing pdfs now. I dont know how to get that feature to work now

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. acrobat won't download

    Acrobat won't download

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cancel my subscription

    Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is being acknowledged. Please respond to charlotte.vogelmann@gmail.com that my subscription has been canceled.

    14 votes
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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Reinstallation of Acrobat DC & Bad Certificates

    Good Afternoon,

    I already have a Subscription. However, I was having problems with my Mac operating system (High Sierra). I downgraded to El Capitan to try and correct these problems. My data is backed up in Time Machine, but if I restore it, it will reinstall the High Sierra operating system, creating the same problems again. I would like to download another copy of Adobe Acrobat DC, but I'm not sure how to do this and not be charged like a new member. Also, I was examining my Key Chain to check for invalid certificates. I found 3 identified as…

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Cannot Use Version-Not In English-Cannot Read It

    I received a Dutch version and cannot use it since I cannot read Dutch. How do I change it to English or receive the English version?"

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Bug in web app if accessed from mozilla

    I am accessing document cloud from latest firefox but menu after clicking action button is hiding in case of mouse hover event

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Can you tell us what version of FireFox you’re using and whether you’re on Windows or Mac?

    Also try hovering over the item and checking the box to the left of the file icon. Then let us know if you can access the function you need from the pane that opens on the right.

  11. Overpriced notifications

    Stop bugging me about Acrobad DC. I won't purchase your OVERPRICED software.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Acrobat Pro DC will not download - displays error message

    Acrobat Pro DC will not download. I keep getting an error message - see attached.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. I can not remove the Office 365 sheet from my PDF why is it hiding my document/ that is crazy!!!!! Yes

    For some reason the Office 365 Doc was plastered over my PDF file/ that needs to be removed from my download- that is ridiculous!!!!!

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Change email address

    I can not locate my account information to change my email address.

    16 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Cancel Subscription

    Please cancel my subscription. I have tried several times over the last couple months and have been unsuccessful. Thank you for your help.
    Chris
    678.301.9891

    2 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. file reduction

    i cant purchase my upgrade and i desperately need to be able to reduce the size of a pdf! please contact me asap

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Masa tam olarak hangi renktir

    Bu tam olarak hangi renk masa bej rengimi bakın mesela kumanda beyaz

    1 vote
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    Need Info  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. How to drag and drop to another browser app

    Is there a way to drag a file from Document Cloud and drop to another browser application? I'm trying to eliminate the step of having to download the file.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. programa só dar erro

    Não consigo baixar o Adobe Pro DC...
    Preciso de ajuda por favor...

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Käynnisty, ...kele!

    Ainakin siten, että varmistatte sen toimivuuden! Sovellus käynnistyy nykyisin (päivityksenne jälkeen) lähinnä silloin kun sitä huvittaa!

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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