Document Cloud Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  • My feedback
  1. New version is no good

    Can I go back to the previous version of the website? This new one is harder to use.

    Thank you.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Inefficient

    Can't view participant without opening- which is useless when you use templates.

    Template Library is not accessible unless you manually search for it.

    There is no way to effectively edit, resend, or manage the documents anymore.

    The inefficient changes are enough to look at other services that provide ease of use along with functionality. Don't want to got that route, but this is a productivity killer.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. I hate this update

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was…

    7 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Reminders are missing!

    WTF? Why does my echosign now redirect me to a "document cloud" and I cannot manage reminders anymore?

    4 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. HORRIBLE NEW DESIGN!!!

    ITS HORRENDOUS! Its insane how horrible this product is. i HAD BARELY LEARNT WHERE TO FIND MY FILES UNDER THE "MANAGE" TAB. now all of that is gone, without notice! in the new interface, you dont even know who is the one that has signed the document. You should be ashamed with this product. I cant wait to move on.

    6 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Adobe Send & Trackの送信状況バーの復活

    Adobe Send & Trackから、Document Cloudに統合されたような形かと思われますが、一点改善をお願いしたい内容がございます。

    ・アップロードファイルの送信状況が、バーの進行で表示されてわかりやすかったのが、今は送信中の円がくるくる回っているだけで、どれくらいで送信完了するかが全くわかりません。アップロードに時間もかかるので、どれくらいで送信が完了するかの確認ができないと、業務使用上、とても生産性が悪くなります。是非とも今まであった表示を復活させてください。

    どうぞよろしくお願いいたします。

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. pdf

    en document cloud no se puede resaltar, subrayar y todo lo demás... debería de tenerlo

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. CUSTOMER FEEDBACK

    It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

    Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

    You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

    This is…

    6 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. New Update is TERRIBLE

    The new update hinders my experience and makes it harder to navigate through Adobe Sign. The singed and unsigned documents are no longer seperated and I can no longer search through my documents. I also can't find my templates in this new update as well. Please fix this issue as it is no longer helpful with this new update.

    12 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. New update is unworkable and I cannot run my business. Adobe is costing me money.

    The new update is terrible. I cannot move the window anywhere. The minimize and close buttons don't work. The program is absolutely useless now. I can't even right click to snap it left or right. and clicking the x or minimize just affects the program behind it. This is not workable and I need to use this to run my business. fix this now.

    3 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. ALL FILES BEFORE JULY 12 ARE MISSING????

    All of the files we had sent through the system before July 12 are missing. These are files that go back to 2012 when we started with EchoSign. If this is Adobe and files are in the cloud then why the need to purge all my old agreements?? ADOBE WHAT ARE YOU DOING??? That was 6 years worth of agreements and signed documents that you decided I didn't need anymore?!?!?!? I want an answer for this and a restoration of my missing files NOW.

    2 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. HATE NEW FORMAT

    HATE NEW FORMAT SO MUCH. WHY GET RID OF THE DASHBOARD?

    3 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. New adobe sign AWFUL

    New Adobe Sign UI is awful. Added no new functionality, and made everything much less organized and harder to navigate. Please go back to the old! Don't fix something that is not broken. I can't even figure out how to send a reminder...

    35 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. HATE this new version

    You can improve by giving us the older version back!! This new version is complicated and messy looking. How can I download the previous version????

    13 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Reminders

    Go back to the original homepage please. I cannot send out reminders nor can I see who has the document without opening each one.

    3 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. give power to your users, not to you

    pour le site, je ne sais pas, je ne vois pas l'intérêt du service. en général google drive ou one drive font mieux le travail.

    pour ce qui est du logiciel, c'est de pire en pire. j'aimerais vraiment faire un retour sur le sujet, mais l'utilisateur est bon qu'à payer non ?

    3 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. READY TO CANCEL - PLEASE CONTACT ME

    Interested in how to cancel service due to new layout. Want billing to be pro-rated and want credit for remainder of time left on plan. Do not want to pay for this service anymore, the new layout has ruined it for me. I have been using this since 2012 when it was still EchoSign. You have lost a once-loyal customer over this terrible terrible layout change. I do not feel like you will listen to customers and offer an option to revert to the old style. You ask for suggestions but Adobe will never undo what they already did. You…

    4 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. TERRIBLE NEW LAYOUT - PLEASE REVERT

    TERRIBLE LAYOUT - CANNOT SEE EMAIL ADDRESS FOR WHAT FILE WAS SENT!! THIS IS CRITICAL!! I SHOULD NAME EVERY FILE BASED ON THE RECIPIENT FROM NOW ON?? WHY IS IT YOU CANNOT COMPREHEND THE NEEDS OF YOUR CUSTOMERS? Attractive layouts do nothing is work flow is impeded. This was a terrible terrible mistake on your part. Please fix ASAP.

    23 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. Lost important access as email delegate. Can no longer use Adobe Sign

    New format is terrible. I like the Dashboard view. Do not like the new document view, hard to view by category (yes, I saw filter, I am speaking about that). Also, I can no longer sign from a delegated email address as I had on all previous documents for the last few years. That last bit is the most important part. I do not see how our company can continue with this product if I can no longer access links sent to an email address I am delegated to receive.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. new lay out is confusing and hard to navigate

    I no longer can see the clients I have sent contracts to. everything just gives the template name. Also I cant figure out how to finish prefilling a item I started. This is so confusing.

    4 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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