752 results found

1. New UI is terrible. Thanks, I hate it.

   This new layout is dumb.

   All it shows it "Recent" Documents. There are few ways to filter. there is no advanced search to find specific documents. there is no browse feature.

   Thanks, I hate it.

   54 votes

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2. New adobe sign AWFUL

   New Adobe Sign UI is awful. Added no new functionality, and made everything much less organized and harder to navigate. Please go back to the old! Don't fix something that is not broken. I can't even figure out how to send a reminder...

   37 votes

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3. TERRIBLE NEW LAYOUT - PLEASE REVERT

   TERRIBLE LAYOUT - CANNOT SEE EMAIL ADDRESS FOR WHAT FILE WAS SENT!! THIS IS CRITICAL!! I SHOULD NAME EVERY FILE BASED ON THE RECIPIENT FROM NOW ON?? WHY IS IT YOU CANNOT COMPREHEND THE NEEDS OF YOUR CUSTOMERS? Attractive layouts do nothing is work flow is impeded. This was a terrible terrible mistake on your part. Please fix ASAP.

   33 votes

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4. Revert Back to the old layout!

   This new layout is so much more difficult to use. Horrible decision on your part. You can not type in the template field, can only upload a file and can't change the customer info in this view. You also cant not see everything clearly on one page. GO BACK TO THE LAST LAYOUT!!! PLEASE!!!

   33 votes

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5. HATE new format

   This new format is TERRIBLE!!! Now agreements are buried down in the list instead of categorized by out for signature, completed, or waiting for my signature. It took 3 extra steps to get to the document history. HATE IT.

   27 votes

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6. HATE this new version

   You can improve by giving us the older version back!! This new version is complicated and messy looking. How can I download the previous version????

   24 votes

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7. New Update is TERRIBLE

   The new update hinders my experience and makes it harder to navigate through Adobe Sign. The singed and unsigned documents are no longer seperated and I can no longer search through my documents. I also can't find my templates in this new update as well. Please fix this issue as it is no longer helpful with this new update.

   21 votes

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8. new layout?

   this is an absolutely horrible new layout - cannot see names or easily access my files. did you even both to notify people and we missed that email or did you just dump this on us on a Monday morning?

   21 votes

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9. Change email address

   I can not locate my account information to change my email address.

   19 votes

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10. I hate this update

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was sent to. It no longer shows me who the agreement was sent to in the dashboard. I'm so displeased with this update.

    This new update is extremely disheartening. I was just on a call asking for assistance and the software update failed to include some very essential components. I ask the individual who was assisting me and it seemed as though he was not familiar with the new update himself nor did it seem that he understood what I needed assistance with. I want to know if there is a way to separate templates, signed agreements, drafts, and those agreements waiting to be signed. Also, It seems as though I have to click on every agreement to figure out who it was… more

    9 votes

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11. CUSTOMER FEEDBACK

    It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

    Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

    You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

    This is a serious comment, I do not troll. The customer feedback is clearly against the change, and not just minor annoyances but rather huge frustration and disappointment with the layout and user experience.

    Like "New Coke". It didn't work, and everybody (that cares about that sort of thing) was ecstatic when the reverted to the old formula. It's OK to go back. Thank you.

    It is obvious that there is overwhelming, unanimous, disapproval of the new Adobe Sign layout. I have yet to see a positive comment regarding the new layout.

    Adobe, for once, can you please accept the customer feedback proclaimed so loudly across these boards and let us go back to the old version/view? At least give us the option to do so and you can continue testing this new style for those that actually want it.

    You tried and you meant well, but it was not received well, to say the least. If you can revert, we can forgive.

    This is… more

    9 votes

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12. Cancel subscription

    Cant reach the profile page. I wanted to cancel the trial subscription I opted in this week.

    I am not able to reach the profile/subscription change page. Can you please cancel the subscription from my account on your end?

    8 votes

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13. Online tool to check and fix PDF accessibility

    DESCRIPTION:

    While not perfect, the free online tool PAVE (https://pave-pdf.org) demonstrates how this process could be lightyears more user-friendly than it is currently – in Acrobat, and other available tools.

    It automates as many of the steps as possible, leads the user through the remaining steps that need fixing manually, and leaves out everything else.

    ---

    Side menu tabs:

    1. Tasks (main window)
    2. Properties/edit
    3. The "Reading Order", "Tags", and "Structure" menus from Acrobat have been simplified to a single "Reading Order" tab.

    ---

    The workflow could be:

    1. Upload file (or send direct from InDesign or Word)
    2. Select "Make Accessible" from tools, or automatically prompt on upload (more below).
    3. Checks and automatically fixes what it can.
    4. "Tasks" dashboard highlights number of issues fixed automatically in green, list expands on click.
    5. "Tasks" dashboard lists tasks needing manual fixing, highlighted red (e.g. doc title, language, untagged elements, reading order).
    6. Lists items needing manual verifying (e.g. colour contrast)
    7. Checked-off items turn green.
    8. "Download PDF" button is yellow until all issues are fixed.
    9. "Download PDF" pop-up warns about unfixed issues, and those that that have to be verified by a human.

    ---

    Tagging process:

    1. Untagged elements are highlighted with red overlays on a preview.
    2. Click a red overlay (or drag a box to group several elements) to open the side "Properties" menu.
    3. Set the tag from a single dropdown menu (or mark as "Ignored").
    4. In properties: Add Alt text, if applicable.
    5. In properties: Tag tables and lists visually, via a simple visual interface.
    6. Tagged elements are added to a list in the "Reading Order" tab.

    ---

    Reading Order process:

    1. Open "Reading Order" tab.
    2. Filter by tag (e.g. H1, body, artifact...), or text search.
    3. Tags are arranged in a list, separated by page.
    4. Drag and drop list items to rearrange reading order.
    5. List items can be ticked, for bulk actions.
    6. Tags can be expanded to view their contents (child elements).
    7. Tags or child elements can be deleted, marked as "Ignore", or grouped under a new tag.

    ---

    Additional features not available in PAVE example:

    1. Filter Reading Order list by "Ignored/Artifact" or separate tab (to find elements mistakenly marked as "Ignored").
    2. Toggle to highlight "Ignored/Artifact"elements, with its own colour (e.g. yellow).
    3. Ability to "Undo" adding tags and rearranging reading order.

    ---

    NORMALISE ACCESSIBILITY: – check automatically on upload, with an unintrusive alert:

    1. "We found *** accessibility issues in this PDF. Would you like to fix them?"
    2. Options: "Yes" / "No, this is a print file" / "More information"
    3. If yes > opens tool
    4. If no > hides alert, and stops showing alerts for that file.
    5. If "More info" > displays something like: "Whether this PDF is distributed via your website, or within your business, these issues many limit your potential audience reach, and may expose you to to legal action, depending on local laws."

    Also provide an option to turn the automatic checker on or off.

    ---

    WHY IT IS NEEDED:

    Accessibility is everyone's responsibility. In many countries, WCAG and PDF/UA compliance is a legal requirement.

    There is a lack of tools that are free, easy to use, and widely-available on all platforms. I've been actively looking for a tool like PAVE for years, and have only recently come across it.

    Adobe is an industry leader in content creation.

    Acrobat's online document cloud is in a unique position to provide a fast and user-friendly way to make accessibility mainstream, and put a spotlight on the conversation.

    Meanwhile, Acrobat Deskop's comprehensive accessibility tools can remain for experts and power-users, for inevitable edge cases.

    ---

    Available third-party tools either:
    - Hide in obscurity, found only by those that actively look for them;
    - Remain locked behind prohibitively expensive subscription fees; or
    - Require a steep learning curve to learn.

    These are huge barriers to accessibility becoming an easy, normal and everyday part of creating digital documents.

    ---

    Acrobat desktop has a powerful and comprehensive suite of accessibility tools. But even with the Accessibility wizard, Acrobat's accessibility tools are tedious to use, difficult and time-consuming to learn, and often unforgiving of mistakes.

    Any steps not doable pre-emptively in InDesign or Word are intimidating and convoluted for beginners to fix.

    • Many clients and stakeholders don't want to pay for the extra time accessibility steps currently take.
    • Many businesses don't have the time or resources to teach Acrobat's accessibility tools to all their staff, pay subscriptions for expensive third-party tools, or hire external contractors.
    • Many freelancers don't have time or resources either.

    This learning curve dumps the burden for making everyone else's documents accessible, on the few staff and contractors that already understand its value – like designers, content creators, developers and accessibility experts. This is of course assuming we can convince management to invest in it at all – and not just dump it in the "too hard" pile.

    ---

    Many more are completely unaware of the existence of accessible PDFs at all, let alone their importance.

    For example – I have a university degree in Graphic Design, yet accessible PDFs were not mentioned once in three years of full-time study. I have worked in the design industry for over 10 years.

    It was only through self-teaching html that I started learning about accessibility at all. How can I honestly call myself a specialist in communication, when I've been unknowingly ignoring a whole chunk of my target audiences for the last 8 years?

    DESCRIPTION:

    While not perfect, the free online tool PAVE (https://pave-pdf.org) demonstrates how this process could be lightyears more user-friendly than it is currently – in Acrobat, and other available tools.

    It automates as many of the steps as possible, leads the user through the remaining steps that need fixing manually, and leaves out everything else.

    ---

    Side menu tabs:

    1. Tasks (main window)
    2. Properties/edit
    3. The "Reading Order", "Tags", and "Structure" menus from Acrobat have been simplified to a single "Reading Order" tab.

    ---

    The workflow could be:

    1. Upload file (or send direct from InDesign or Word)
    2. Select "Make Accessible" from tools,… more
    8 votes

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14. HORRIBLE NEW DESIGN!!!

    ITS HORRENDOUS! Its insane how horrible this product is. i HAD BARELY LEARNT WHERE TO FIND MY FILES UNDER THE "MANAGE" TAB. now all of that is gone, without notice! in the new interface, you dont even know who is the one that has signed the document. You should be ashamed with this product. I cant wait to move on.

    8 votes

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15. oppsigelse

    Jeg har sagt opp mitt kundeforhold for lenge siden! Dere fortsetter å trekke penger, noe som jeg ser på som ulovlig. Jeg har hatt store problemer med Adobe, og vil ikke ha mer med dere å gjøre!

    5 votes

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16. Downloading Acrobat DC Pro

    Hi, I can't seem to download Adobe Acrobat DC Pro. The installer package starts to run, but only downloads to 9.2 percent, and then stops, repeatedly. Please let me know how I can download DC Pro without this problem. Thank you.

    5 votes

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17. Can't delete document from document cloud

    1) Let users add multiple signatures so that for instance husband and wife could sign a document without needing to send it to themselves via document cloud also because some of us would not want documents with personal signatures on the cloud to begin with
    2) Allow users to delete (securely and for good) any of the documents that had to be uploaded to the document cloud. So far I see no option to accomplish that and that's a terrible UX... had to reach out to assistant in chat! Thanks.

    5 votes

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18. Acrobat Pro DC will not download - displays error message

    Acrobat Pro DC will not download. I keep getting an error message - see attached.

    •  

    5 votes

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19. Cancel Subscription

    Please cancel my subscription. I have tried several times over the last couple months and have been unsuccessful. Thank you for your help.
    Chris
    678.301.9891

    5 votes

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20. READY TO CANCEL - PLEASE CONTACT ME

    Interested in how to cancel service due to new layout. Want billing to be pro-rated and want credit for remainder of time left on plan. Do not want to pay for this service anymore, the new layout has ruined it for me. I have been using this since 2012 when it was still EchoSign. You have lost a once-loyal customer over this terrible terrible layout change. I do not feel like you will listen to customers and offer an option to revert to the old style. You ask for suggestions but Adobe will never undo what they already did. You have your ways and I have mine. Mine is to part ways with Adobe Sign. Please contact me regarding a pro-rated bill and whatever credits may be due to us.

    Interested in how to cancel service due to new layout. Want billing to be pro-rated and want credit for remainder of time left on plan. Do not want to pay for this service anymore, the new layout has ruined it for me. I have been using this since 2012 when it was still EchoSign. You have lost a once-loyal customer over this terrible terrible layout change. I do not feel like you will listen to customers and offer an option to revert to the old style. You ask for suggestions but Adobe will never undo what they already did. You… more

    5 votes

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