587 results found

1. Change email address

   I can not locate my account information to change my email address.

   19 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. Online tool to check and fix PDF accessibility

   DESCRIPTION:

   While not perfect, the free online tool PAVE (https://pave-pdf.org) demonstrates how this process could be lightyears more user-friendly than it is currently – in Acrobat, and other available tools.

   It automates as many of the steps as possible, leads the user through the remaining steps that need fixing manually, and leaves out everything else.

   ---

   Side menu tabs:

   1. Tasks (main window)
   2. Properties/edit
   3. The "Reading Order", "Tags", and "Structure" menus from Acrobat have been simplified to a single "Reading Order" tab.

   ---

   The workflow could be:

   1. Upload file (or send direct from InDesign or Word)
   2. Select "Make Accessible" from tools, or automatically prompt on upload (more below).
   3. Checks and automatically fixes what it can.
   4. "Tasks" dashboard highlights number of issues fixed automatically in green, list expands on click.
   5. "Tasks" dashboard lists tasks needing manual fixing, highlighted red (e.g. doc title, language, untagged elements, reading order).
   6. Lists items needing manual verifying (e.g. colour contrast)
   7. Checked-off items turn green.
   8. "Download PDF" button is yellow until all issues are fixed.
   9. "Download PDF" pop-up warns about unfixed issues, and those that that have to be verified by a human.

   ---

   Tagging process:

   1. Untagged elements are highlighted with red overlays on a preview.
   2. Click a red overlay (or drag a box to group several elements) to open the side "Properties" menu.
   3. Set the tag from a single dropdown menu (or mark as "Ignored").
   4. In properties: Add Alt text, if applicable.
   5. In properties: Tag tables and lists visually, via a simple visual interface.
   6. Tagged elements are added to a list in the "Reading Order" tab.

   ---

   Reading Order process:

   1. Open "Reading Order" tab.
   2. Filter by tag (e.g. H1, body, artifact...), or text search.
   3. Tags are arranged in a list, separated by page.
   4. Drag and drop list items to rearrange reading order.
   5. List items can be ticked, for bulk actions.
   6. Tags can be expanded to view their contents (child elements).
   7. Tags or child elements can be deleted, marked as "Ignore", or grouped under a new tag.

   ---

   Additional features not available in PAVE example:

   1. Filter Reading Order list by "Ignored/Artifact" or separate tab (to find elements mistakenly marked as "Ignored").
   2. Toggle to highlight "Ignored/Artifact"elements, with its own colour (e.g. yellow).
   3. Ability to "Undo" adding tags and rearranging reading order.

   ---

   NORMALISE ACCESSIBILITY: – check automatically on upload, with an unintrusive alert:

   1. "We found *** accessibility issues in this PDF. Would you like to fix them?"
   2. Options: "Yes" / "No, this is a print file" / "More information"
   3. If yes > opens tool
   4. If no > hides alert, and stops showing alerts for that file.
   5. If "More info" > displays something like: "Whether this PDF is distributed via your website, or within your business, these issues many limit your potential audience reach, and may expose you to to legal action, depending on local laws."

   Also provide an option to turn the automatic checker on or off.

   ---

   WHY IT IS NEEDED:

   Accessibility is everyone's responsibility. In many countries, WCAG and PDF/UA compliance is a legal requirement.

   There is a lack of tools that are free, easy to use, and widely-available on all platforms. I've been actively looking for a tool like PAVE for years, and have only recently come across it.

   Adobe is an industry leader in content creation.

   Acrobat's online document cloud is in a unique position to provide a fast and user-friendly way to make accessibility mainstream, and put a spotlight on the conversation.

   Meanwhile, Acrobat Deskop's comprehensive accessibility tools can remain for experts and power-users, for inevitable edge cases.

   ---

   Available third-party tools either:
   - Hide in obscurity, found only by those that actively look for them;
   - Remain locked behind prohibitively expensive subscription fees; or
   - Require a steep learning curve to learn.

   These are huge barriers to accessibility becoming an easy, normal and everyday part of creating digital documents.

   ---

   Acrobat desktop has a powerful and comprehensive suite of accessibility tools. But even with the Accessibility wizard, Acrobat's accessibility tools are tedious to use, difficult and time-consuming to learn, and often unforgiving of mistakes.

   Any steps not doable pre-emptively in InDesign or Word are intimidating and convoluted for beginners to fix.

   • Many clients and stakeholders don't want to pay for the extra time accessibility steps currently take.
   • Many businesses don't have the time or resources to teach Acrobat's accessibility tools to all their staff, pay subscriptions for expensive third-party tools, or hire external contractors.
   • Many freelancers don't have time or resources either.

   This learning curve dumps the burden for making everyone else's documents accessible, on the few staff and contractors that already understand its value – like designers, content creators, developers and accessibility experts. This is of course assuming we can convince management to invest in it at all – and not just dump it in the "too hard" pile.

   ---

   Many more are completely unaware of the existence of accessible PDFs at all, let alone their importance.

   For example – I have a university degree in Graphic Design, yet accessible PDFs were not mentioned once in three years of full-time study. I have worked in the design industry for over 10 years.

   It was only through self-teaching html that I started learning about accessibility at all. How can I honestly call myself a specialist in communication, when I've been unknowingly ignoring a whole chunk of my target audiences for the last 8 years?

   DESCRIPTION:

   While not perfect, the free online tool PAVE (https://pave-pdf.org) demonstrates how this process could be lightyears more user-friendly than it is currently – in Acrobat, and other available tools.

   It automates as many of the steps as possible, leads the user through the remaining steps that need fixing manually, and leaves out everything else.

   ---

   Side menu tabs:

   1. Tasks (main window)
   2. Properties/edit
   3. The "Reading Order", "Tags", and "Structure" menus from Acrobat have been simplified to a single "Reading Order" tab.

   ---

   The workflow could be:

   1. Upload file (or send direct from InDesign or Word)
   2. Select "Make Accessible" from tools,… more
   8 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. oppsigelse

   Jeg har sagt opp mitt kundeforhold for lenge siden! Dere fortsetter å trekke penger, noe som jeg ser på som ulovlig. Jeg har hatt store problemer med Adobe, og vil ikke ha mer med dere å gjøre!

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Cancel subscription

   Cant reach the profile page. I wanted to cancel the trial subscription I opted in this week.

   I am not able to reach the profile/subscription change page. Can you please cancel the subscription from my account on your end?

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. Downloading Acrobat DC Pro

   Hi, I can't seem to download Adobe Acrobat DC Pro. The installer package starts to run, but only downloads to 9.2 percent, and then stops, repeatedly. Please let me know how I can download DC Pro without this problem. Thank you.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Cancel Subscription

   Please cancel my subscription. I have tried several times over the last couple months and have been unsuccessful. Thank you for your help.
   Chris
   678.301.9891

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   6 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. nEW LAYOUT IS TERRIBLE

   I don't like this new look. Please go back to the old management page so I can easily find all my files in one place like I used to.

   Like how many are still out for signature??????

   I can't even find that. So utterly annoyed with this new view. Must we have a world of APPS for everything?

   This is business NOT SOCIAL MEDIA.

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. still charged me even I had unsubstantiated Acrobat 1 yr ago

   I had unsubstantiated Acrobat since 1 year ago, but it still charged fee every month till Mar even though I had feedback via chat few times
   . please help to check. i would like to request for refund

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Acrobat Pro DC will not download - displays error message

   Acrobat Pro DC will not download. I keep getting an error message - see attached.

   •  

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Other  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Reminders are missing!

    WTF? Why does my echosign now redirect me to a "document cloud" and I cannot manage reminders anymore?

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. give power to your users, not to you

    pour le site, je ne sais pas, je ne vois pas l'intérêt du service. en général google drive ou one drive font mieux le travail.

    pour ce qui est du logiciel, c'est de pire en pire. j'aimerais vraiment faire un retour sur le sujet, mais l'utilisateur est bon qu'à payer non ?

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. READY TO CANCEL - PLEASE CONTACT ME

    Interested in how to cancel service due to new layout. Want billing to be pro-rated and want credit for remainder of time left on plan. Do not want to pay for this service anymore, the new layout has ruined it for me. I have been using this since 2012 when it was still EchoSign. You have lost a once-loyal customer over this terrible terrible layout change. I do not feel like you will listen to customers and offer an option to revert to the old style. You ask for suggestions but Adobe will never undo what they already did. You have your ways and I have mine. Mine is to part ways with Adobe Sign. Please contact me regarding a pro-rated bill and whatever credits may be due to us.

    Interested in how to cancel service due to new layout. Want billing to be pro-rated and want credit for remainder of time left on plan. Do not want to pay for this service anymore, the new layout has ruined it for me. I have been using this since 2012 when it was still EchoSign. You have lost a once-loyal customer over this terrible terrible layout change. I do not feel like you will listen to customers and offer an option to revert to the old style. You ask for suggestions but Adobe will never undo what they already did. You… more

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    4 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. new lay out is confusing and hard to navigate

    I no longer can see the clients I have sent contracts to. everything just gives the template name. Also I cant figure out how to finish prefilling a item I started. This is so confusing.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. I already pay for this monthly - on my regular compute it's in the process of dying, I'm trying to update this laptop.

    I already pay for this every single month. With this sign in info. Yet you want me to pay again to use this on my laptop, which I am tying to get up to date as my regular computer is slowly dying and I don't want to be caught w/o a functioning computer.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. Cant convert to PPT

    Why do I always need to contact customer care before I can convert docs to PPT?

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. Keyboard shortcut for "add text comment"

    Please add a keyboard shortcut for the "add text comment" tool. I use this all the time and even with it in my quick tools it is cumbersome and slow to have to constantly mouse around.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Under review  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thanks Peter for reaching out. We will consider your request and discuss internally.

    Regards,
    Shweta

17. CANNOT OPEN ADOBE ACROBAT PRO DESKTOP

    Please help, I just enrolled to Adobe Acrobat this month but I cannot use it because it is crashing even before it opens fully

    •  

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. Can't delete document from document cloud

    1) Let users add multiple signatures so that for instance husband and wife could sign a document without needing to send it to themselves via document cloud also because some of us would not want documents with personal signatures on the cloud to begin with
    2) Allow users to delete (securely and for good) any of the documents that had to be uploaded to the document cloud. So far I see no option to accomplish that and that's a terrible UX... had to reach out to assistant in chat! Thanks.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. change of mobile number

    Hi,

    I am Tamojit ...live in the UAE. I used my old Saudi mobile number and its still active in Adobe Cloud. Could you send me the link where I can change my registered mobile with you to my present UAE mobile number.

    My registered ID with you is : jtghosh@rediffmail.com

    Thanking you,

    Dr Tamojit Ghosh
    UAE

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. Can't download to computer Acrobat PRO DC

    I am unable to load my Acrobat Pro DC to my new computer.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close