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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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Feedback for Document Cloud Web

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752 results found

  1. Unable to fill & sign on password protected pdf

    Unable to use "Fill & Sign" feature on password protected file. While I'm able to view the pdf.

    3 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  2. "Sales Kit v2.0.pptx" is either too large or too complex to convert.

    "Sales Kit v2.0 (draft).pptx" is either too large or too complex to convert.

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Kennie,

    Thanks for reaching out to us and apology for any inconvenience caused? Could you please either send file with us or let us know whats the size of the file that you are trying to convert?

    Regards,
    Shweta

  3. Sign can't work, tech support can't fix it

    Sign doesn't work. You couldn't make it work so I have to pay for Authentsign. I should not have to also buy other subscriptions because sign doesn't work. It stopped working right when i bought creative cloud. The only think i actually needed is the Sign feature.

    3 votes

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    1 comment  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Thank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.

    Thanks,
    Robert

  4. Sharing that doesn't share.

    I cannot believe the unreliability of your Adobe Cloud sharing program. I have researched this issue which you are aware of and that I am paying for with my subscription yet I am unable to consistently access. Absolutely nothing short of unacceptable issue. It is not my internet as all else is functioning. Nor is it my computer as all other programs working. Just utterly sad service.

    2 votes

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    0 comments  ·  Share files  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Stacey,

    Thanks for reaching out and sorry for any inconvenience caused. This seems to be a temporary server glitch that is showing the attached error. Could you please let us know of you are still facing this issue?

    Regards,
    Shweta

  5. error can't edit

    I bought this only for "edit" function and I have been getting error messages for the past hour so it's frustrating

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello Nicolas Bienville,

    Thanks for reaching out. We would require more details in order to isolate the issue at our end. Please share specific steps or workflow you tried while facing the issue. Also, it would help if you can attach a screenshot of the error.

    Regards,
    Harshpreet

  6. Yo

    No cancel no todavia entro

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Ivan Silva,

    Thanks for reaching out to us and sorry for the trouble. Could you please provide more info here so that we can help you out?
    What specific workflow you were trying where you faced the issue?

    Thanks,
    Harshpreet

  7. General feedback

    What a bunch of garbage. What a terrible product.

    1 vote

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    0 comments  ·  Reviews  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Patrick,

    Thanks for reaching out to us and apology for any inconvenience caused. Could you please provide more details on what experience issues you are facing while using acrobat web?

    Regards,
    Shweta

  8. Calidad PDF baja

    Convertir JPG a PDF
    En la web dice que la calidad final del PDF es la misma. Mi experiencia: totalemente falso. La calidad del PDF es muy inferior a la imagen.

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Tousando,

    Thanks for reaching out to us and apology for any inconvenience caused. In order to investigate issue that you are facing, could you please send JPG and converted pdf with us ?

    Regards,
    Shweta

  9. Popup menu disappears too fast

    When I try to click the top right icon to sign out, a menu briefly appears (the one including the sign out link) but then disappears, so I can't sign out. I'm using Edge browser on Win 10.

    1 vote

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    0 comments  ·  Home  ·  Admin →
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  10. error when combining files

    I keep getting errors for my online program where I combine It gives me unsupported files and wont combine. I paid for this program to assist me. Now What

    2 votes

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    0 comments  ·  Combine files  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Anne,

    Thanks for reaching out and sorry for trouble. In order to help you better, could you please attach screen for error that you are facing?

    Regards,
    Shweta

  11. Persistent Server Errors

    We are experiencing server errors whereby our data is not recorded. - that ticker/tracker says 0GB used out of 100GB .

    2 votes

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Admin →
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  12. terrible product

    word. to pdf on my resume was awful. lost most of the formatting. worthless

    3 votes

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    Need Info  ·  1 comment  ·  Export PDF  ·  Admin →
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  13. Waste of Time

    I absolutely detest one aspect of Adobe. I hate (but can live with) the fact that I am prohibited from having Adobe active on more than 2 devices at any one time. What I detest is that when I open a PDF from the device that is not active, it tells me it must shut down!!! Why not just tell me to deactivate another device, send me to a log-in page to select a device to deactivate? Then I wouldn't have to open Adobe, log-in, deactivate a device, then reopen my document. What a waste of time!! This is such…

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Admin →
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  14. Changes disappear from final document

    When I go to share a link or download a copy, none of the changes are present. It's a web-based copy function.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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  15. poor processing

    Guys, please get this feature together. I have had errors on a very basic function. Just trying to compress a PDF. Now I have to go to a third party.

    1 vote

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    0 comments  ·  Export PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Kyle,

    Thanks for reaching out to us and apology for any trouble caused. In order to help you and doing further investigation of issue, please provide more info like any screenshot for error message or if you can provide file that is used.

    Thanks,
    Shweta

  16. ?

    I cant open

    1 vote

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    0 comments  ·  Create PDF  ·  Admin →
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  17. Document won’t appear on my iPhone.

    I can’t see my document, although I linked the Adobe doc with my Apple ID.

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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  18. Missing agreement in the Adobe apps

    We are actively use Adobe Acrobat for the e-signature. We would like to highlight that the Adobe apps need to be improved. Sometime the agreement that we sent to the approver, and the approver's apps doesn't appear that agreement.

    3 votes

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminRobert Kagramanov (Admin, Adobe) responded

    Hello,

    Thank you for your feedback. Could you please share more information about an issue? More detailed steps will help to understand the problem.

    Thanks,
    Robert

  19. Tool not working

    PDF compress tools is not working as one would expect the fonts not showing correctly after compression.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thanks Sioux for reaching out to us and apology fir the trouble. In order to investigate further, it would be great if you can share the original file with us.

    Regards,
    Shweta

  20. Combine files doesn't work

    Why can't i combine files? I can add them but the combine button never enables?

    1 vote

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    0 comments  ·  Combine files  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Sean,
    Thanks for reaching out and apology for the trouble. After seeing your screenshot, we have observed that you have entered the name in the Enter new file name text box and hence you are seeing Combine button is disabled. Once you enter the name, you will be able to combine files.
    Please let us know if you still face any issues.

    Regards,
    Shweta

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