721 results found

1. Adobe Acrobat DC Search index fail

   Adobe Acrobat DC (21.001.20135)

   Yesterday 11/2/21, my Adobe Acrobat DC pro stopped searching indexes I have made. I Opened an index file (*.pdx) which I built using Adobe Acrobat DC pro a couple of weeks previous and when you search for a term, no results are found.
   So I re-built the index again (~8 mins duration) and the index was then able to return hits on search terms. It worked throughout the day yesterday with no problems.

   This morning, I opened the index again (the one I re-built on 11/2) and again it doesn't find any results on search terms that were giving me hits yesterday after I re-built it.
   There is something wrong with Adobe. I am not sure if it has updated recently? The small Adobe symbol at the top left corner of the software used to be black, but now is red? Suggesting a change or update to the software.

   Adobe Acrobat DC (21.001.20135)

   Yesterday 11/2/21, my Adobe Acrobat DC pro stopped searching indexes I have made. I Opened an index file (*.pdx) which I built using Adobe Acrobat DC pro a couple of weeks previous and when you search for a term, no results are found.
   So I re-built the index again (~8 mins duration) and the index was then able to return hits on search terms. It worked throughout the day yesterday with no problems.

   This morning, I opened the index again (the one I re-built on 11/2) and again it doesn't find any results on search terms… more

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   Resolved  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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2. Steuerelemente bei Video (Rich Media) funktionieren nicht

   Da mein Video in einer aus PowerPoint exportiertem PDF nicht abspielbar ist (mangels Flash-Support) habe ich das Video nachträglich über das "Rich-Media"-Werkzeug in das PDF eingefügt. So ist es zwar abspielbar aber bei den Steuerelementen lässt sich nichts einstellen. Ob ich dort "keine" oder "Alle Steuerelemente" auswähle ändert nichts an der Darstellung. Es werden keine Steuerelemente angezeigt. Auch das Feld mit der Farbauswahl lässt sich nicht anklicken. So kann man das Video im PDF mit einem Klick darauf zwar starten, aber nicht mehr anhalten oder erneut starten.

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   Resolved  ·  2 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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3. Outstanding Product

   It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen readers to help with testing (JAWS, NVDA,(it wasn’t until later that I found Adobe’s ‘read out loud’ feature)).

   I knew right away the Acrobat Pro software was one of the most incredible tools I've ever used! And I've tested a ton of software. My company was an ASP (Adobe Service Provider) for many years and produced a lot of searchable databases full of PDF files.

   The 7 day trial and monthly subscription made it easy to get back in the game. I didn’t know anything about Acrobat Pro, I’d never even heard of it. After learning and using it for a couple of weeks I can absolutely say it IS the most completely amazing piece of software I’ve ever used! Congratulations!!

   All of the old documents have been converted and have passed all accessibility checks!!

   BTW – sometime in the mid-nineties I was selected to be the moderator of what I think was the first and only symposium on a new technology called “Portable Document Format”. If I’m not mistaken the companies represented were Word Perfect, WordStar and Adobe. The symposium was held at the headquarters of USGS (United States Geological Survey). My company had been experimenting with this new “universal” format from the companies represented. It was clear to us Adobe was way ahead of the competition. The symposium left most of the attendees with the same conclusion.

   Also in the mid-nineties my company was selected to convert the whole collection of OTA (Office of Technology Assessment) documents before the agency was closed. We were having a problem with one of the documents; it was about 600 pages long. We tried and tried but could not make an image+text PDF from our scanned images. The PC kept crashing or locking up. I called Adobe and actually got the Acrobat Product Manager on the line. After some discussion he told me he had never seen a 600 page PDF and wasn’t sure if one could be created from hard copy…but if I was successful would I please send him a copy on a CD! We maxed out memory and everything else you could max out on a PC back then and voila! We made a 600 page PDF! The whole OTA collection is still available on the web site at Princeton University - http://www.princeton.edu/~ota/.

   I’m pretty sure I sent him a CD.

   It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen… more

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   14 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi John,
   Thank you for such a overwhelming feedback. We appreciate your contribution in helping us provide better services to our customers.
   Please check out the latest updates in Acrobat Pro DC for new features.

   Thanks
   Rachit

4. Fix PDFMaker Toolbar in Autocad 2018. DC PRO 2020.012.20041 no longer works.

   Acrobat DC PRO recently updated and Autocad 2018 will no longer load the PDFMaker toolbars. See errors when starting autocad.

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   10 comments  ·  Creating PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

   Hi All

   This issue has been fixed in latest Acrobat DC update.
   Please update the application to the latest version by going to the Help menu > Check for updates in the application.

   Thanks
   Tanvi

5. Enable Accessibility options automatically during save.

   We need a way to setup adobe Pro to automatically utilize the accessbility scanner when saving a doc to become more ADA compliant.

   Out of the box, this should be a feature we can turn on.

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   0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   You can check the Accessibility of a pdf by running the Run Accessibility Check feature in Accessibility App.
   Also we have kept this request in a radar and will try to provide the support in future.

   Please check out latest features on Acrobat Pro DC.

   Thanks
   Rachit

6. Bug: Images become blank grey boxes when changing the reading order

   When we change the reading order in Accessibility of images in a scanned and OCR'd document, the image becomes a grey or white box and no longer shows the image if we move it in the reading order. If you move it back to the original location in the reading order, the grey box disappears. If you save it once the grey box appears, it's permanent. We have tried working with support and they've witnessed the issue happen. The open case may be under cheil@wooster.edu but I don't have the case number handy.

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.

   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

7. Alt text as searchable content in PDFs

   Would love for alt text to be part of the searchable text in Acrobat's "Find" function—whether that's alt text that's been added in Acrobat as a tag or has been set up prior in another program (like INDD).

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thanks for connecting with us. We have taken you suggestion and we have kept it in our radar. Currently we do not plan to implement it in near future but you may see it coming in future releases.

   Thanks
   Rachit

8. Need darker text

   Text in PDFs is too light--much harder to read than in older versions of Acrobat Pro. Zooming in doesn't help. Please restore darker text to make documents legible without eyestrain!

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   0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.

   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

9. Sorry, we couldn't upload your file. You can only upload Word, PowerPoint, Excel, and Visio files. To upload other file types, click "Open O

   Fix the above problem

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   Resolved  ·  1 comment  ·  Cloud Storage  ·  Delete…  ·  Admin →
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10. Question about Share ?

    Hi dear; Since I'm an adobe customer and I want to know how secure your service is, because yesterday I sent confidential papers to one person and say that a third person opened the shares in another state (Los Angeles).

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    0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminArvind Yadav (Admin, Adobe) responded

    Dear User,

    For confidential data, sharing service should not be used as its based on public links.
     
    We do have enterprise level sharing restrictions, which when enabled, limits documents shared to be accessible to only the users of that enterprise. To learn more about sharing restrictions, you can check the link: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/asset-settings.ug.html

    Regards,
    Arvind

11. Autotag a table or a portion of a page

    I am interested in being able to auto-tag a part of a page, such as a table, for example. Can you let me know where Adobe is in term of implementing the partial auto-tag suggestion. Thanks.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since this is a feature request and we have kept it in a radar, I’m closing this issue.

    Please check out latest features on Acrobat Pro DC.

    Thanks
    Rachit

12. Left/right scroll option.

    It would be great to have a function that allows you to scroll left to right - as well as - up and down.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thanks for connecting with us. I have share the request with the management and we do not plan to implement it right now. We have kept it in our radar and will provide the support in near future.

    Thanks
    Rachit

13. [Feature request] Copy/Paste of Tag structure

    Working with tagging of PDF documents for accessibility purposes, with a lot of them being nearly identical to each other or within a document there are repeated patterns, it takes a long time and a tidious task to create tags individually. It would be a very neat if it were possible to Copy/Paste the (selected) tag strutucture within the Tags-panel (excluding any actual content they may contain)

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since this is a feature request and we have kept it in a radar, I’m closing this issue.

    Please check out latest features on Acrobat Pro DC.

    Thanks
    Rachit

14. Save as Adobe PDF without active Hyperlinks in Office applications

    We are trying to create a PDF document without active Hyperlinks since the PDF will be sent to external sources and persons.
    We/I have tried to use Save as Adobe PDF, print to Adobe PDF and other options through Adobe utility but all document created do have active hyperlinks in them.
    We do not wish to have users click on the hyperlink and navigate to that particular site.
    Current workaround is to create a PDF, open the PDF in Acrobat Pro and save it again.
    We cannot ask our people to do that manually each time for each document since they create PDF file 4-10 on each process.
    Please create an option to create a PDF with any hyperlinks.
    thank you.

    We are trying to create a PDF document without active Hyperlinks since the PDF will be sent to external sources and persons.
    We/I have tried to use Save as Adobe PDF, print to Adobe PDF and other options through Adobe utility but all document created do have active hyperlinks in them.
    We do not wish to have users click on the hyperlink and navigate to that particular site.
    Current workaround is to create a PDF, open the PDF in Acrobat Pro and save it again.
    We cannot ask our people to do that manually each time for each document since… more

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    1 comment  ·  Creating PDFs  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    You can create PDFs from Office applications without active hyperlinks by unchecking the “Add Links” option in Acrobat Preferences in the Office PDFMaker addin.
    Let us know if that resolves your problem.

    Thanks
    Tanvi

15. Accessibility- Reading order pause

    I am just updating my resume to be more accessible to vision impaired. I am having trouble with some items running together in read-aloud.

    In Adobe Acrobat Pro DC

    My favoured option would be that we have the option to insert a <pause> object in the reading order.

    If this is not possible, can you change Read-Aloud to pause between elements.

    3 votes

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

16. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

    It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

    What should one do in this situation?
    * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
    * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

    Please help fast because reclamation time is going away.
    Thanks a lot!

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    Resolved  ·  0 comments  ·  Installation and Licensing  ·  Delete…  ·  Admin →
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17. Open last viewed files

    I am a PhD student and have switched to Adobes pdf viewer because I think it is the best one (google and edge do not offer the same accessibility for mark up etc.) The one thing that I love about google and edge is that you can set them to open the previously viewed document. I read a lot of articles and use the tabs as a sort of reading to-do list. But when I close adobe (or my computer restarts) that list disappears, I have to either remember them or go to the recently opened files to open them again (but since sometimes I opened them a long time ago it is low on the list or has disappeared). It would huge if adobe could automatically open all files that were previously opened the last time I closed it. Thanks!

    I am a PhD student and have switched to Adobes pdf viewer because I think it is the best one (google and edge do not offer the same accessibility for mark up etc.) The one thing that I love about google and edge is that you can set them to open the previously viewed document. I read a lot of articles and use the tabs as a sort of reading to-do list. But when I close adobe (or my computer restarts) that list disappears, I have to either remember them or go to the recently opened files to open them… more

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

18. Yes this is not a out down, I believe that this is a great intrument, and while I go back to college it would be a great tool in my hands.

    Going to both College and also desiring to own your own company is a huge task, but having an App that will help out is truly great.

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    2 comments  ·  Cloud Storage  ·  Delete…  ·  Admin →
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    Resolved  ·  amukherj responded

    Thank you so much. Looking forward for more usage and corresponding feedback on the product.

19. Please remove "Please wait while the document is being prepared"

    Please switch off "Please wait while the document is being prepared" displayed each time I open a document. This feature is necessary only for selected users and hampers very much typical program use.

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    7 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since the issue is resolved for you, I believe we can close on this now. Also, we would try to improve the experience for you on your suggestions in the coming future.
    Please feel free to contact us in case of any issue.

    Thanks
    Rachit

20. Read out loud to end/this page: The ability to start from anywhere (available using right+click from selected area of the document)

    Read out loud to end or read this page only: The ability to start from anywhere (make option available using right+click from selected area of the document). It's maddening to have to listen to the document over and over and over and over and over and over and over... when troubleshooting order errors. TIA

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you and this is a feature request, we have kept it in a radar.

    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit