Note to Adobe:
When your support members are trying to contact clients,
1) Always leave a voicemail when contacting by phone if the person cannot be reached at that time. I get 5-10 scam calls a day, and do not answer the phone for any number I do not recognize. If a number calls me repeatedly and does not leave a voicemail, I BLOCK IT. It doesn't help if you don't leave at least a voicemail identifying yourself. And you should have a number for that person to Call Back.
2) Do not request a response to an email from an email address that Does Not Accept Replies. Namely firstname.lastname@example.org, which comes with this message in the footer: "Note: This email address cannot receive messages. Please do not reply to this email. For a list of our support phone numbers, please visit our Contact page."
How is that helpful? There needs to be an open line of communication. Use a support email address that CAN take responses.
These are basic support line needs.