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Adobe DC causing FileMaker Pro 17 to crash and Mac OS Mojave shut down suddenly.

I am using the latest versions of all programs. I have uninstalled Adobe completely and used the cleaner to remove all software. I reinstalled Adobe DC because in need it for looking at documents stored in Filemaker. As soon as I go to a record with a pdf file, filmmaker crashes. If I leave adobe running, it will cause my Mac to shutdown or lock it in the sleep mode.

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Claude Tessier shared this idea  ·   ·  Report…  ·  Admin →
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  • happy bob commented  ·   ·  Report

    same problem on other filemaker versions ,14,15,16 (shown is ver 14, but fault is same)

    Adobe acrobat reader DC
    Architecture: x86_64
    Build: 19.12.20040.345140
    AGM: 4.30.89
    CoolType: 5.14.5
    JP2K: 1.2.2.44103

    System Integrity Protection: enabled

    Crashed Thread: 24

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [0]

    VM Regions Near 0x18:
    -->
    __TEXT 000000010e605000-000000010f10f000 [ 11.0M] r-x/rwx SM=COW A' [/Applications/FileMaker Pro 14 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro]

    Application Specific Information:
    objc_msgSend() selector name: checkResourceIsReachableAndReturnError:

  • Ansh commented  ·   ·  Report

    apologies for the inconvenience caused, could you please provide below info in order to better understand the issue:

    1. Which product you have installed on your machine, is it Adobe Reader DC or Adobe Acrobat DC
    2. What is the version of product installed
    3. What is Mac OS Mojave version
    4. Could you please try updating the product to the latest version and check again
    5. Did you try with AcroCleaner tool available on adobe labs to clean your product and reinstall it