Adobe Acrobat 11.x or other older versions Out Of Memory and insufficient data for an image issue

Hi, All,

Our company have adobe acrobat 9 and XI softwares which are installed on different PC (windows 7 and windows 10) some users report to me they have received popup windows error message "Out Of Memory and insufficient data for an image from their windows 10 pc
Any solution to fix the issue?

Thank you for your support!