Stop using Internet Explorer for application logins
Adobe Acrobat (2019.012.20034) uses Internet Explorer engine to connect to the internet, such as when a user is logging in.
I have confirmed this is true for Adobe Acrobat and expect it to also occur for other Adobe Create Suite applications.
I am not talking about websites such as the admin portal or Adobe cloud, this is specific to the Adobe Acrobat DC Windows application.
This is causing a problem for us as we have elected to block Internet Explorer from accessing the Internet, we have made this decision to reduce security risks associated with Internet Explorer accessing the internet.
With Internet Explorer being phased out by Microsoft (https://www.microsoft.com/en-us/windowsforbusiness/end-of-ie-support), I have seen reports that support will end for some operating systems from January 2020, with final support finishing in 2025 for some versions of Windows 10.
Can future versions of Adobe products be updated to use Edge or Chromium engines?
Václav Brožík commented
A while ago I tried to login into Adobe Acrobat Reader DC 2022.001.20117 and it used my default browser (Google Chrome) to login. Finally it works again!
Ray Woodcock commented
Possibly your solution is to install Creative Cloud first, even if you don't use it. That worked for me. See https://community.adobe.com/t5/download-install-discussions/update-required-but-i-already-have-the-latest-windows-10-version/m-p/12884788#M551458
Jongheun YOON commented
There’s still this problem and it’s even worse.
It’s hard to believe this could happen if there was at least one sane person in Adobe.
By way of background, we have investment managers that protect their Acrobat PDF files with remote sign-in via a third party portal (Intralinks).
This used to be available until security settings via GP where set to block IE due to security issues.
My complaint is no different to others and it is very poor of Adobe to not have created a solution when Microsoft stated that IE was coming to end of life on June 15 2022. Leaving a fix to this issue so close to this date is very poor.
Václav Brožík commented
This is unbelievable. In 2021-10-05 Adobe Acrobat Reader DC (21.007.20095) still uses Internet Explorer on Windows 10 21H1.
I face these problems:
- IE is obsolete for a long time already and for security reasons it should not be used.
- Multiple companies including Microsoft and Adobe already stopped supporting IE for their web services.
- Our company policy settings of IE parameters are incompatible with Adobe Acrobat Reader login so I cannot login to my Adobe account.
I am still receiving this message when I try to login to Adobe account (I have the latest updates of Windows 10 21H1):
Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system. Learn more
Can confirm this is for all of Creative Suite. I have a client review of an InDesign file in 3 hours -- and I can no longer launch InDesign. At my company, only Chrome can access the internet.
Why doesn't Adobe CC just use the default browser settings? This seems way less complicated than directly going for IE. Ironically, the magic link I just used to post this comment works exactly as we need the entire suite to.
Having same issue. Great Adobe!
I have the same issue.
I can’t log in with the user in Internet Explorer, but I can log in with other browsers ... in www.adobe.com.
I can't open Photoshop or Acrobat DC with my user.
Help me, please!