On a PC with Windows 10 Build 1803 and among other things “Adobe Acrobat DC” and “Adobe Acrobat Reader DC” installed, “Adobe Acrobat DC” version 15.016.20039 crashes when at the opening and editing more than one documents. There is no error message displayed and there is no error report generated. Sometimes it is offered to recover the documents and sometimes the recovering succeeds. During my investigation I saw that there are entries written in the Event Viewer at the start of the PC and at the time the error occurs on the executable acrobat.exe, the dll acrobat.dll with the error code 0xC0000005. At the time of the error the Event Viewer also shows the error code 0x80000000000000.
I have already re-installed “Adobe Acrobat DC”, but the error still occurs.
I will include a file with screen dumps from the Event Viewer (excuse me for the Dutch).
Can you tell me what is wrong and how to solve this?