Update Acrobat Pro 2019.012.20036 does not display CID identity-h fonts
Since the Acrobat DC auto update last night to 2019.012.20036, my PDFs are not displaying any fonts.
On closer inspection the fonts have been embedded in the documents as CID identity-h type fonts from OTF originals. I believe this has always been the case.
Yesterday I could view the files, today all text is replaced with dots. Other people can view the PDFs correctly in Acrobat Reader. I can print on our digital press correctly. I can view the files in a browser correctly. Just cannot view them in Acrobat DC 20036. The fonts are from the Rotis Semi Sans family (RotisSemiSansStd-Regular.otf etc).
Workaround was to downgrade back to previous version.
Rob Partridge
shared this idea
-
Rob Partridge
commented
I'm now on Continuous release 2020.009.20067 and no longer have the font issues.
-
Anonymous
commented
Has this been resolved yet? We're experiencing the same issues.
-
Katherine McCutcheon
commented
Was there ever a resolution to this problem with Identity-H fonts? I am having tremendous issues with my team, all stemming from this PDF Identity-H problem.
-
Arno Schmidt
commented
We have the same problem with our files. The OTF Fonts are not displayed, the TTF are displayed. creating a Preflight to change the settings was a solution. Doing that for all our 20000 PDF Files is not.
We appreciate a fast solution. -
Hi,
The engineering teams are aware of the issue and further investigating the root cause. We will share an update on this issue soon.
Appreciate your patience.
Regards,
Vinod
