Adding Signatories to a document can be challenging - if following the instructions in Adobe Sign, at no point does it mention that you need to go to Advanced Settings in order to create a signature block. The simple instructions simply advise the user to add the recipients to the correct areas of the document, then click "send". Doing this results in an error message:
"There are recipients who need to sign this document that do not have a signature field assigned to them. You can go back and add signature fields or we will add a signature block for those recipients. Do you want to review or send the document?"
Clearly the simple steps are missing a key step. Having spent an hour on the phone to a support assistant, we finally figured out the problem...