Portfolio PDFs open blank in Protected View
Steps to reproduce:
Set Protected View to "All files"
Fully Close Acrobat
Open a Portfolio PDF by double clicking on the file.
Environment:
Windows 10 Enterprise version 1909
Adobe Acrobat DC Pro 20.013.20064
Expected result:
Portfolio PDF opens without issue. The "enable all features" button appears at the top and can be clicked. The list of files is shown at the top and the document at the bottom. This is observable in version 20.012.20041
Observed result:
Acrobat opens with both the list of files and the document completely blank. The "enable all features" button appears, but does nothing when clicked and does not go away. On the Home tab, the Recent section is empty.
When Acrobat is opened before the PDF is, the PDF displays properly.
If Protected View is temporarily disabled, the PDF opens as expected.
If Acrobat.dll is replaced with a copy from 20.012.20041, the PDF opens as expected.
Protected View cannot be disabled due to V-79381
Reza Fouladian
shared this idea
-
AdminSwapnil Srivastava
(Admin, Adobe)
commented
Hi There,
Thanks for reporting the issue here.
We verified on the latest build available, and found no blank PDF, and found 'enable all features' working as expected as well.
Attached is a screen-recording for the same.
Please do let us know, if the issue is still persisting at your end.Regards,
Swapnil Srivastava -
Denny Evans
commented
Having the same issues as this.
Environment:
Windows 10 Enterprise version 1909
Adobe Acrobat DC Pro 20.013.20066added troubleshooting
reverted Adobe DC back to
Adobe Acrobat DC Pro 2020.012.20041Portfolio works correctly with this version after updateing to
Adobe Acrobat DC Pro 2020.013.20064
and
Adobe Acrobat DC Pro 2020.013.20066Unable to open Portfolio while in protected view unless Adobe DC is opened first and enable all features clicked before opening document
