Remove the "Billing Issue" warning from the Ribbon. I have paid, I just don't want my credit card on file for autorenewal.
It is very unprofessional and annoying for you to plant a bright red warning message prominently on my ribbon in the upper right corner WHEN I HAVE ALREADY PAID you. When i click on it, it says the warning is because I have not given you my credit card to auto-renew so I will lose access in the future. I will decide based on my user experience if I want to renew. This is harassment and a distraction to me when using the Acrobat Pro DC software.
I just tried for 20 min to find a way on your site to contact a rep. Just a maze, a circular loop with no way to get to a live person. This is not the kind of issue that can be resolved by reading about functionality tips in your "self-service" files. Finding and clicking on 'contact you' just sends you back to the self-service maze.
This is a bad idea that more discourages than encourages retention.
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Faisal Saleem Al-nabolsi commented
absolutely DISGUSTING, because now it disables some functions in adobe CC, like After effects and media encoder .... etc
even though you have already paid.