I think there is a design flaw in your programme so that when someone has finished say editing a document the Save button does not immediately display a “save as” option. You have to right click on Save to see that option in a sub menu.. At the very least your FAQ should include this as an answer the question how do I save my files? In addition when Save alone is clicked there is no indication of where the file has gone and it does not appear in any of the categories of file shown on the webpage.
Alan Hughes