Using Abobe Acrobat Standard 2017 - Version 2017.011.30169

MS Office 2013

The issuse occurs when using the Create PDF tool with MS Word and MS Excel files. You pick your file > Create > get an error from Adobe PDFMaker "An unexptected error occured. PDFMaker was unable to produce the Adobe PDF."

The file is then silently held open in 'read only mode' and you have to kill WINWORD.exe or EXCEL.exe in task manager to release the file.

In Word/Excel File > Save as Adobe PDF works and Printing to Adobe or Microsoft PDF works. Seems isolated to CreatePDF tool.

We've reinstalled Adobe. repaired Office, reinstalled Office, updated c++ redistributables, recreated local profiles, tested on newly imaged laptop. We always get the error. The printing options are an acceptable workaround, but we have some people that like to use the create tool