Share and OCR not working on MAC machines using the new view
In the new UI (on MAC only) the share button does not work, the Scan and OCR brings up blank boxes when choosing Recognize Text in this file, and once you have selected the Scan and OCR if you try to Edit a PDF or Prepare for Accessibility, those boxes are now blacked out. This is not happening on Windows machines. I updated Acrobat on both machines to the latest version (Windows 2024.002.21005 and Mac 2024.002.20964) and uninstalled and reinstalled it on the Mac. I also have the latest versions of my OS installed on both laptops. I have taken the exact same document and can do everything I need to do on the Windows Acrobat, but it is useless in the Mac version. I did switch back to the old "view" in the Mac and was able to get the OCR to work, however the share button is just a blank screen (in the new view, tt shows some strange extra large font overwriting itself.)
Sandi Showalter
shared this idea
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Atcold
commented
It's been one month and one week since I replied with debugging information. Can someone look at this issue? Your software is broken!
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Atcold
commented
Any update on this? Adobe?
Your software is buggy! -
Atcold
commented
Exactly same issue here!!! This is ridiculous! 😡
1. Architecture: arm64
Processor: Apple M2 Max
Build: 24.2.20964.0
AGM: 7.1.5
CoolType: 9.1.0
JP2K: 4.0.2.547822. Yes. Disconnecting the external screen fixes the issue. Thanks for the workaround, at least. Before it was unusable.
3. 4. No updates available.
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Harsh
commented
Thanks for reporting this,
Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.Thanks
