Easily attainable explanations of predictable issues with new features
DESCRIPTION OF DESIRE FEATURE:
Create Google searchable help pages, Adobe run forum entries, and AI Assistant responses for foreseeable user issues with new features or forced preference changes. These entries should take on an approach like "Why am I seeing a popup about color profiles every time I export a PDF as a JPG??!"
And, ideally, create a new job at Adobe called "New feature rollout customer experience technician" for facilitating the creation of these vital safety nets.
WHY THIS FEATURE IS NEEDED:
Lately, I've noticed I’ve been running into many issues with updating Acrobat DC and having Adobe either add new features or change preferences in ways that significantly alters user experience with no explanation. Or maybe they initially give me a popup of "would you like this to happen every time for the rest of eternity?" long before I know what I'm agreeing to or have the mind to record this event so I can track it down 6 months later when it becomes a nightmare.
For example: during one of your recent updates - I'm not sure which one (which is part of the problem) - Acrobat began generating a popup every time I exported a PDF as a JPG; asking me if I'd like to attach a color profile (See the attached snapshot). The process of exporting PDFs as JPGs is a timed event at my job, and when I have to do 100s of these, this becomes a nightmare.
The problem isn't that this popup happens, because I understand that some people out there must really need the ability to do this, and I’ve recently figured out how to turn these popups off. No, the real problem is that a Google search about the issue, a detailed forum search, a help file search, and an AI Assistant request all produced zero results about this problem. Even when my search looks like: Acrobat popup "Do you want to attach the profile". A perfect search that should immediately return results about this new feature. Yet, unbelievably, it produced nothing. And I had to spend months suffering with this issue until stumbling upon a section in "preferences" that I never would of thought to check for. Especially given, as many of your Acrobat users would likely agree, I’ve never needed to see if Acrobat even has a preferences area.
If I was Adobe, and was rolling out a new feature that changed the ways people did things, especially with software that needs to be used by all walks of life these days, I would naturally assume this would be a nightmare for many people who NEED their programs to work the same way every single day in order to be effective at their jobs - some such people who, I should add, are not programmers or Adobe enthusiasts and aren't fanboys of the inner workings of all your programs or methodologies. I would realize these types of issues are unavoidable, easily predictable, and, in many ways, universal and I would begin making detailed, keyword filled, easily accessible explanations for all these predictable issues.
I believe you guys need to hire somebody. A "New feature rollout customer experience technician". Somebody whose job it is to facilitate explanations and generate safety nets based on predicted user experiences. In addition, all emails, forum posts, and Adobe chats that take on the nature of "why is this happening??!" would facilitate through this person and their team so they could not only answer these individual customer issues with expert awareness and appropriate compassion, but, more importantly, these individual experiences would directly influence the improvement of the sites, forums, safety nets, and general tools of the new feature rollout customer experience.
Love you. Good luck.
Signed,
1 of 1 billion users
