As a new customer to Adobe Sign, we were assured during onboarding that the platform offers feature parity with DocuSign. However, one critical gap we've encountered is in contact management. DocuSign offers the ability to bulk upload and edit contacts. The address book included with Adobe Sign is not well thought out. Currently, Adobe Sign saves contact information after a transaction is created. Once saved, users are not allowed to update or correct contact details—even when errors or changes are identified. This presents several challenges. The inability to manage contacts proactively creates a greater possibility of manual errors and wastes time. Sending documents to outdated or incorrect contact information increases the risk of data exposure, compliance issues, and delayed agreements. DocuSign, by contrast, offers full address book functionality, including bulk import/export of contacts (e.g. via CSV) and editing and deleting contact information. In my opinion, Adobe Sign is falling behind if this core functionality is not improved.