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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


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151 results found

  1. Adobe speed lagging.

    Adobe DC documents are moving very slowly where it freeze up frequently. Is there a known internal issue with Adobe as our organization has not been able to resolve.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Tiffany, 

    Thank you for contacting us. To assist you better, Can you please apprise us with below information ?

    1. Is this happening for all files or any specific file?
    2. Is it possible to share a file for which you are facing this issue?

    Thanks,
    Harshpreet

  2. Enable interactive elements

    Please make it possible that viewers can use interactive elements (made in Indesign) in the shared PDF.

    1 vote

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    Under review  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Niels, 

    Thanks for sharing your feedback. While we are reviewing this request internally, Can you please apprise us with below information ? 


    • Type of interactive elements that you use in InDesign 
    • Is it possible to share the original InDesign file ?

    Thanks,

    Harshpreet

  3. PDFs will NOT open on my laptop!

    Cannot open any PDFs on my laptop. Have spent hours upon hours and my IT guy has spent hours upon hours trying to resolve it.
    NOT HAPPY!

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Sally,

    Thank you for contacting us. To assist you better, Can you please apprise us with below information ?

    • Are you using Acrobat application on Desktop or Web ?
    • Is it possible to share any pdf that you are trying to open ?

    Regards,

    Harshpreet

  4. Opens Blank in Cloud | Fine in Local Reader

    This file, attached, when I try to open it in your web editor or in the Edge Browser extension, it just shows up blank. I can resave it, I can compress it, I can't search it. But even after resaving or compressing I can't see anything in the document unless I open it up in 1) your offline DC reader, or anyone else's PDF reader, including Edge's own PDF extension/viewer.

    Just figured you might want to know about the issue. I'm not too worried about it, but ya'll might want to use the document for internal troubleshooting.

    ~ Thanks !!

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Eric, 

    Thank you for contacting us. We tried with the file that you shared, but it's opening fine for us. Can you please try again and share the screenshot of the issue faced ? 

    Thanks,

    Harshpreet

  5. Literally nothing works and I can't even sign in

    I just bought Adobe and literally no aspect of what I have bought so far has worked. Complete waste of money... its literally the only way to do anything with pdfs so its impossible to not have it. But it is literally useless because it doesn't work anyways.

    1 vote

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  6. So helpful!!

    So helpful!!

    1 vote

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  7. Automatic skipping slides

    I'm finding it impossible to review a presentation as it skips through the slides automatically, faster than I can even read them. I have no control over this. Multiple presentations are doing this. Sometimes it skips through two slides for every one click, and sometimes it blows through 50+ pages.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi James, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better :

    1) Is it happening for all files or with any specific document only? If possible, kindly share a sample file with us.

    2) Share the screenshot or description of what exact issue you're facing in opening the ppt file.


    Hope to hear from you soon.


    Thanks,

    Harshpreet

  8. 印刷する再のエラーが出る

    MacOS 12.4でPDF Viewerで印刷するとか習っずエラーが起きる。
    改善してほしい。

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only? 

    2) Share the screenshot or description of what exact issue you're facing in printing the PDF file.

    Thanks,

    Harshpreet

  9. ZO VRESELIJK SLECHT. NIET te gebruiken.

    Zo VRESELIJK SLECHT. Niet te begrijpen en onwerkbaar.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Chris, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Share the screenshot or description of what exact issue you're facing.

    2) Are you facing the issue on all files or any specific file ?

    Thanks,

    Harshpreet

  10. botao abrir arquivo na area de trabalho

    Boa tarde!
    Tenho um consultoria de TI, e muitos clientes utilizam o Sharepoint da microsoft.
    Seria interessante colocar um botão de abrir esse arquivo no aplicativo da área de trabalho, para que eu possa mexer em arquivos pdf no aplicativo do computador e não no navegador.

    1 vote

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  11. border display issue

    It would be great if the issue with Adobe and borders could be resolved. Changing the magnification of a PDF'd Word file with table borders, changes the appearance of those borders, in terms of width. In the case of a graphic image border, it may appear to be missing on one or more sides, at various magnifications. Since one doesn't know how a client who is receiving the file will view it, this is a cause of difficulty. In PowerPoint, text boxes without borders will show up as bordered, especially if the file is printed in grey scale.

    1 vote

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  12. Can't select text on PDF's Adobe online

    Why on earth would I want to use Adobe online when it doesn't even let me select text from a PDF unlike opening it with Edge or Chrome PDF viewer

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Trevor,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:


    1) Is it happening for all files or with any specific document only? Will it be possible to share a sample file with us? 


    2) The device configuration that you’re using (OS and Browser name)


    Hoping to hear from you soon.

    Thanks,

    Harshpreet

  13. errore Adobe

    qando scarico in file pdf mi chiede sempre di scaricare ed installare il programma Adobe, anche se ho un abbonamento.

    1 vote

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  14. PDF Default

    Why are PDF's still opening in Chrome after I've disabled the settings and set the default to open in the app? This is annoying and inconvenient

    1 vote

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  15. Compressing files - Text Issue

    Hello.

    Some of the students at our institution are having issues reducing the size of files exported from Turnitin. There seems to be an issue with the font conversion (see attached file)

    Are you able to advise?
    Paul

    1 vote

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Paul,


    Thanks for reaching out to us. Can you please share original file with us if possible? We can investigate it further and get back to you.


    Thanks,

    Shweta


  16. Passward

    1 vote

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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello Now Balagi, 


    Thanks for reaching out to us.

    Sorry for the inconvenience. Please contact the author/creator of the PDF file for the password.

    Thanks,

    Harshpreet

  17. This sucks

    Cannot open an adobe PDF, has been sent multiple times but will not open. Have BOTH versions of Adobe Acrobat and Adobe Acrobat Reader DC - what's going on?????

    1 vote

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  18. Current page changing unexpectedly

    Using Adobe Acrobat web. Whenever I load a pdf that I had been previously reading, it loads the page that I last left on, then in 5-10 seconds, it changes pages automatically and jumps ahead by a significant number of pages. It behaves almost like there's a page syncing issue that it doesn't realize it has the correct page already loaded from my previous reading session then tries to update the page forward, erroneously.

    1 vote

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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Brigham ,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Harshpreet

  19. Cannot change default view settings

    I would like the ability to change the default page view settings when opening a pdf in Adobe Acrobat Online, which I understand is the same product as Adobe Document Cloud.

    The home page of the online app that I am referring to is: https://acrobat.adobe.com/link/home/?x_api_client_id=edge_extension_viewer

    I want to change to Fit One Full Page (or Single Page View + Zoom to page level)
    I have a DC Pro for Teams licence.

    1 vote

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    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi David,

    Thank you for your feedback. We appreciate your taking out the time to make us better.

    This feature is not yet available on DC Web. We have made a note of the same and shall try to incorporate it soon.


    Regards,

    Harshpreet

  20. Local PDFs not opening in Edge extension

    I'm not able to open local PDF files from my computer in the Acrobat extension. It works however with PDFs from external sites.

    1 vote

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