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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
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Acrobat Web

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151 results found

  1. Adobe DC documents are moving very slowly where it freeze up frequently. Is there a known internal issue with Adobe as our organization has not been able to resolve.

    1 vote

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    Hi Tiffany, 

    Thank you for contacting us. To assist you better, Can you please apprise us with below information ?

    1. Is this happening for all files or any specific file?
    2. Is it possible to share a file for which you are facing this issue?

    Thanks,
    Harshpreet

  2. Please make it possible that viewers can use interactive elements (made in Indesign) in the shared PDF.

    1 vote

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    Hi Niels, 

    Thanks for sharing your feedback. While we are reviewing this request internally, Can you please apprise us with below information ? 


    • Type of interactive elements that you use in InDesign 
    • Is it possible to share the original InDesign file ?

    Thanks,

    Harshpreet

  3. Cannot open any PDFs on my laptop. Have spent hours upon hours and my IT guy has spent hours upon hours trying to resolve it.
    NOT HAPPY!

    1 vote

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    Hi Sally,

    Thank you for contacting us. To assist you better, Can you please apprise us with below information ?

    • Are you using Acrobat application on Desktop or Web ?
    • Is it possible to share any pdf that you are trying to open ?

    Regards,

    Harshpreet

  4. This file, attached, when I try to open it in your web editor or in the Edge Browser extension, it just shows up blank. I can resave it, I can compress it, I can't search it. But even after resaving or compressing I can't see anything in the document unless I open it up in 1) your offline DC reader, or anyone else's PDF reader, including Edge's own PDF extension/viewer.

    Just figured you might want to know about the issue. I'm not too worried about it, but ya'll might want to use the document for internal troubleshooting.

    ~ Thanks !!

    1 vote

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    Hi Eric, 

    Thank you for contacting us. We tried with the file that you shared, but it's opening fine for us. Can you please try again and share the screenshot of the issue faced ? 

    Thanks,

    Harshpreet

  5. I just bought Adobe and literally no aspect of what I have bought so far has worked. Complete waste of money... its literally the only way to do anything with pdfs so its impossible to not have it. But it is literally useless because it doesn't work anyways.

    1 vote

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  6. So helpful!!

    1 vote

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  7. I'm finding it impossible to review a presentation as it skips through the slides automatically, faster than I can even read them. I have no control over this. Multiple presentations are doing this. Sometimes it skips through two slides for every one click, and sometimes it blows through 50+ pages.

    1 vote

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    Hi James, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better :

    1) Is it happening for all files or with any specific document only? If possible, kindly share a sample file with us.

    2) Share the screenshot or description of what exact issue you're facing in opening the ppt file.


    Hope to hear from you soon.


    Thanks,

    Harshpreet

  8. MacOS 12.4でPDF Viewerで印刷するとか習っずエラーが起きる。
    改善してほしい。

    1 vote

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    Hello, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only? 

    2) Share the screenshot or description of what exact issue you're facing in printing the PDF file.

    Thanks,

    Harshpreet

  9. Zo VRESELIJK SLECHT. Niet te begrijpen en onwerkbaar.

    1 vote

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    Hi Chris, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Share the screenshot or description of what exact issue you're facing.

    2) Are you facing the issue on all files or any specific file ?

    Thanks,

    Harshpreet

  10. Boa tarde!
    Tenho um consultoria de TI, e muitos clientes utilizam o Sharepoint da microsoft.
    Seria interessante colocar um botão de abrir esse arquivo no aplicativo da área de trabalho, para que eu possa mexer em arquivos pdf no aplicativo do computador e não no navegador.

    1 vote

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  11. It would be great if the issue with Adobe and borders could be resolved. Changing the magnification of a PDF'd Word file with table borders, changes the appearance of those borders, in terms of width. In the case of a graphic image border, it may appear to be missing on one or more sides, at various magnifications. Since one doesn't know how a client who is receiving the file will view it, this is a cause of difficulty. In PowerPoint, text boxes without borders will show up as bordered, especially if the file is printed in grey scale.

    1 vote

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    0 comments  ·  View PDF files  ·  Admin →
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  12. Why on earth would I want to use Adobe online when it doesn't even let me select text from a PDF unlike opening it with Edge or Chrome PDF viewer

    1 vote

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    Hi Trevor,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:


    1) Is it happening for all files or with any specific document only? Will it be possible to share a sample file with us? 


    2) The device configuration that you’re using (OS and Browser name)


    Hoping to hear from you soon.

    Thanks,

    Harshpreet

  13. qando scarico in file pdf mi chiede sempre di scaricare ed installare il programma Adobe, anche se ho un abbonamento.

    1 vote

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  14. Why are PDF's still opening in Chrome after I've disabled the settings and set the default to open in the app? This is annoying and inconvenient

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  15. Hello.

    Some of the students at our institution are having issues reducing the size of files exported from Turnitin. There seems to be an issue with the font conversion (see attached file)

    Are you able to advise?
    Paul

    1 vote

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    Hi Paul,


    Thanks for reaching out to us. Can you please share original file with us if possible? We can investigate it further and get back to you.


    Thanks,

    Shweta


  16. 1 vote

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    Hello Now Balagi, 


    Thanks for reaching out to us.

    Sorry for the inconvenience. Please contact the author/creator of the PDF file for the password.

    Thanks,

    Harshpreet

  17. Cannot open an adobe PDF, has been sent multiple times but will not open. Have BOTH versions of Adobe Acrobat and Adobe Acrobat Reader DC - what's going on?????

    1 vote

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  18. Using Adobe Acrobat web. Whenever I load a pdf that I had been previously reading, it loads the page that I last left on, then in 5-10 seconds, it changes pages automatically and jumps ahead by a significant number of pages. It behaves almost like there's a page syncing issue that it doesn't realize it has the correct page already loaded from my previous reading session then tries to update the page forward, erroneously.

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    Hi Brigham ,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Harshpreet

  19. I would like the ability to change the default page view settings when opening a pdf in Adobe Acrobat Online, which I understand is the same product as Adobe Document Cloud.

    The home page of the online app that I am referring to is: https://acrobat.adobe.com/link/home/?x_api_client_id=edge_extension_viewer

    I want to change to Fit One Full Page (or Single Page View + Zoom to page level)
    I have a DC Pro for Teams licence.

    1 vote

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    Hi David,

    Thank you for your feedback. We appreciate your taking out the time to make us better.

    This feature is not yet available on DC Web. We have made a note of the same and shall try to incorporate it soon.


    Regards,

    Harshpreet

  20. I'm not able to open local PDF files from my computer in the Acrobat extension. It works however with PDFs from external sites.

    1 vote

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