249 results found

1. Can't even log in to account I PAY FOR

   Your desktop application, would not let me sign out into my other account because it kept prompting me to upgrade or try a free trial.

   Seriously? I PAY for the service and can't even log into my PAID ACCOUNT because you guys make it so the only option is to upgrade the current account. No option to change accounts, NOTHING in terms of FAQs or help for this.

   Honestly amazes me a company like adobe can't figure this out. So simple, HAVING PAID USERS ABLE LOG INTO THEIR ACCOUNTS WITH OUT BEING BLOCKED BY A "GIVE ME MORE MONEY" dialogue.

   You lost a customer.

   Your desktop application, would not let me sign out into my other account because it kept prompting me to upgrade or try a free trial.

   Seriously? I PAY for the service and can't even log into my PAID ACCOUNT because you guys make it so the only option is to upgrade the current account. No option to change accounts, NOTHING in terms of FAQs or help for this.

   Honestly amazes me a company like adobe can't figure this out. So simple, HAVING PAID USERS ABLE LOG INTO THEIR ACCOUNTS WITH OUT BEING BLOCKED BY A "GIVE ME MORE MONEY" dialogue.

   … more

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2. Ignored

   Suggestions to fix the problem are always ignored by the team both online and by phone.

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3. not helpful at all, a waste of my time

   I only show one activated device, yet Adobe tells me that I have too many activated devices? How do I fix this?

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   Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Geoffrey,

   
   

   Thanks for reaching out. You can review and deactivate activated device list for your account. Go to https://account.adobe.com/activated-devices and login with same user with which you login on acrobat.adobe.com

   
   

   Regards,

   Shweta

4. Subscription refund request

   I asked for this account to be closed over 12 months ago. Can you please organise a fee refund for the last 18 months. Thanks Sam

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   Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi,

   
   

   For cancelling the subscription, please follow below steps:

   
   

   Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

   If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

   There are no charges for the free service. You get charged only when the trial period ends.

   For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

   For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html

   
   

   Thanks,

   Acrobat web team

5. Voglio annullare il mio abbonamento

   Buongiorno
   Voglio annullare il rinnovo dell'mio abbonamento
   Grazie

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6. Upsetting Cancellation Fee

   I needed adobe for one month, and was charged a large cancellation fee when I cancelled my plan. This is upsetting and a horrible way to attract future customers. Please fix your business model.

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7. subscription error.

   My administrator has created and paid for my account and I can not access the account. It is a continual challenge with this account. Unacceptable.

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8. Waardeloos, werkt niet naar behoren

   Indien ik een pdf wil openen, wordt deze automatisch geopend op een Adobe Acrobat pagina die de melding geeft : uw proef abonnement is verlopen sluit een abonnement af ! ECHTER : IK BESCHIK OVER EEN ACCOUNT MET BETAALD ABBONEMENT !!! WAAROM WORDT EEN PDF NIET DIRECT IN DE PAGINA VAN MIJN ( BETAALDE) ACCOUNT GEOPEND ??? IK HEB OP DEZE MANIER TOTAAL GEEN GEBRUIKERS GEMAK VAN MIJN ADOBE ACROBAT ATANDAARD ABONNEMENT !

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9. Scummy

   I cant believe you waited to show that there is an cost for this until the last second in the process.

   "Edit PDFs with a free online PDF editor | Adobe Acrobat"

   Shameful, but I should have expected no less.

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10. Cancel my subscription for the hundredth time

    I keep getting emails to pay for a plan I asked ages ago to be cancelled!!! Will you please CANCEL it, you can clearly see I do NOT use it as it corrupts some of files.

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11. Cost Increase

    A 33% annual subscription increase is too much.

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12. Kündigung meines heute abgeschlossenen Probeabos

    Bitte um Kündigung des heute heruntergeladenen Probe- und Pro-Abo‘s. Es lässt sich nicht aufs iPad installieren und auf dem Desktop habe ich es schon. Besten Dank.

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Mark,

    
    

    Thanks for reach out to us. For iPad, you should be able to use acrobat.adobe.com on your browser or acrobat app from app store. Please let us know if this suffice your need otherwise, we would be happy to assist you on cancellation.

    
    

    Regards,

    Acrobat web team

13. Transparency complaint

    I’ve just cancelled my account. I signed up for a $14.99 plan and suddenly you’re billing me $16.04. That’s not a big difference but I don’t like the lack of transparency and accountability on your part. If you have anything to say use my gmail account.

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14. Useless and disgusts me.

    Useless charges everywhere saying free trial. Felt like I am scammed coz you guys charge useless fee as cancellation fee which should be dropped. Improve on this because we should always be able to cancel any subscription free of cost. People definitely will feel that you are scammning.

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15. Why do I need a subscription for every single device to access the same product?

    why do I have to have a subscription for acrobat for every device?

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16. Help to cancel free 7 day trial

    I tried to cancel my subscription on Plans page, but there is no plan. However the Adobe Acrobat Pro DC application shows : 2 days left in trial.

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17. Adobe crashes online and on desktop repeatedly freezing, closing, issues.

    Adobe online account and desktop account keeps crashing. I've done everything I needed to do to uninstall restart clean and fix it. Paying for pro DC and nothing works online or on desktop application.

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Elizabeth,

    
    

    Thanks for reaching out and apology for any inconvenience caused. Please let us know what issues you are facing accessing acrobat web.

    
    

    Regards,

    Acrobat web team 

18. Cancel & Refund Subscription

    I am not sure why there is a subscription fee charged to my AMEX card. Kindly verify is this a legitimated transaction from Adobe as I do not recall any subscription I have undertaken with Adobe.

    Kindly advise and cancel my subscription if any.

    •  

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Ravindran,

    
    

    Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -

    
    

    Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html

    
    

    Thanks,

    Acrobat web team

    Hi Ravindran,

    
    

    Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -

    
    

    Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using… more

19. Unhappy

    Trying to purchase and use your product is an unending nightmare! I have paid and opended difrrent acounts using the following emails to no avail. Linda@FoleyPeden.Com
    Linda@ChezemFarms.com, Linda.Chezem@Gmail.com. and Lchezem@Aol.com. Surely, you have a better solutn than telling me that I may be a victim of fraud.
    Linda L Chezem

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Linda.

    
    

    Thanks for reaching out. I see Linda@ChezemFarms.com and Linda@FoleyPeden.Com users are already have a subscription with Acrobat web. 

    Please let us know if you need help in upgrading other 2 users as well.

    
    

    Regards,

    Acrobat web team

20. Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is

    Good morning.

    I want to stop the subscription, but did know how to cancel my payment card details to stop another debit

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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Adeniran,

    
    

    Thanks for reaching out to us.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html

    
    

    Regards,

    Acrobat web team