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Acrobat Web

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254 results found

  1. I tried to cancel my subscription on Plans page, but there is no plan. However the Adobe Acrobat Pro DC application shows : 2 days left in trial.

    3 votes

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    1 comment  ·  Subscription  ·  Admin →
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  2. Adobe online account and desktop account keeps crashing. I've done everything I needed to do to uninstall restart clean and fix it. Paying for pro DC and nothing works online or on desktop application.

    1 vote

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    Hi Elizabeth,


    Thanks for reaching out and apology for any inconvenience caused. Please let us know what issues you are facing accessing acrobat web.


    Regards,

    Acrobat web team 

  3. I am not sure why there is a subscription fee charged to my AMEX card. Kindly verify is this a legitimated transaction from Adobe as I do not recall any subscription I have undertaken with Adobe.

    Kindly advise and cancel my subscription if any.

    3 votes

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    Hi Ravindran,


    Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -


    Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using…

  4. Trying to purchase and use your product is an unending nightmare! I have paid and opended difrrent acounts using the following emails to no avail. Linda@FoleyPeden.Com
    Linda@ChezemFarms.com, Linda.Chezem@Gmail.com. and Lchezem@Aol.com. Surely, you have a better solutn than telling me that I may be a victim of fraud.
    Linda L Chezem

    1 vote

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  5. Good morning.

    I want to stop the subscription, but did know how to cancel my payment card details to stop another debit

    1 vote

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    Hi Adeniran,


    Thanks for reaching out to us.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Regards,

    Acrobat web team

  6. I'm almost certain no one with decision making ability over at Adobe is going to care, but regardless, I'm just incredulous at the way you advertise a "Free PDF Editor", whcih comes up as the top result on a Google search as exactly that. It has a friendly upload button to upload your PDF to "start editing", so I do that, but oh suddenly no no, before I can continue I need to sign in or create an account. Ok, I say, that's really annoying, but I have an account, so I sign in. It takes me into the PDF…

    1 vote

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  7. Your "Service" agents are useless. I have been trying to report since the 15th August that the automatic emailed invoice is incorrect. The conversion from USD on the invoice should be to ZAR for the Creative cloud, but it is being sent with GBP conversion. When I download the invoice from the website, it is correct, but your emailed invoice is wrong.

    1 vote

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  8. I paid $120 for this piece of **** program that won't let me rotate my signature or rotate a page and then sign?? And I can't download the app to my desktop??

    You guys should be ashamed of how much you're charging for this trash.

    1 vote

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  9. Your ads say free pdf editor. This is a lie. If it is only free for 7 days then it is not free. I was going to buy your other programs, but not anymore. Trying to make customers pay for the small basics is pretty silly. I'll buy the big software programs from other people.

    1 vote

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  10. How is this a free pdf editor and viewer when you can't edit with out paying for it?

    1 vote

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  11. your product is WAY too expensive. $350pa - wth! no way i'd pay $30pm for something i use infrequently. If you had a more reasonable amount i would definitely consider it, but i will stick with free options for now.

    1 vote

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  12. kyllä on sekavaa, edelleen. Lähetitte s-postia, johon vastaaminen johti ihmeelliseen tarjousviidakkoon. mitään vikaa ei ollut maksatustiedoissa.

    1 vote

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  13. Dlaczego została naliczona opłata za plan, który był tylko 7-dniowym planem próbnym?

    Jak mogę otrzymać zwrot?
    W MOICH PLANACH są tylko 2 "bezpłatne" plany.

    2 votes

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  14. Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is being acknowledged. Please respond to charlotte.vogelmann@gmail.com that my subscription has been canceled.

    27 votes

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