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Acrobat Web

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Acrobat Web

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219 results found

  1. Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is being acknowledged. Please respond to charlotte.vogelmann@gmail.com that my subscription has been canceled.

    27 votes

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  2. I tried to cancel my subscription on Plans page, but there is no plan. However the Adobe Acrobat Pro DC application shows : 2 days left in trial.

    3 votes

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    1 comment  ·  Subscription  ·  Admin →
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  3. I am not sure why there is a subscription fee charged to my AMEX card. Kindly verify is this a legitimated transaction from Adobe as I do not recall any subscription I have undertaken with Adobe.

    Kindly advise and cancel my subscription if any.

    3 votes

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    Hi Ravindran,


    Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -


    Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using…

  4. I used to live in russia. That was, thankfully, a long time ago. Since then I became an Irish citizen and live in Ireland. I wanted to use the Adobe service but the website shows me it cannot process a request for a free trial as if I'm still in russia. that would be tragic. Please consider giving users an option if they are not in the sanctioned countries. I donate money to Ukraine. Probably I registered an Adobe account a long time ago when I used to live there (>10 years ago).

    2 votes

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  5. Totally disappointed to see charges to my card despite cancelling subscriptions. Just learned I am being charged for photoshop. Fantastic. Please cancel all subscriptions and stop charging my card. Never coming back again

    2 votes

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  6. started free trial. EVerytime I go to try an adobe function eg compress it takes me bak to the start a free trial page. Tried multiple times. SO disappointing.

    2 votes

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    1 comment  ·  Subscription  ·  Admin →
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  7. Can you stop presenting an upgrade pop up

    2 votes

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  8. I already have a paid subscription to use Acrobat why are you asking me to pay again?

    2 votes

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  9. See attachment. If I have to give my credit card, then it clearly is NOT a free trial. I would consider this a scam Adobe.

    2 votes

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  10. It's simply impossible to cancel the trial plan with too many verifications and eventually locked account, is this done on purpose? It's absolutely not customer-centric

    2 votes

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  11. The Support experience over the past 2 days has been like a dog chasing his tail..
    being transferred to multiple different people, getting different answers that don't solve the problem. explaining the issue over and over to multiple different people. I'm still waiting to find a solution to my problem and have 2 support tickets open 883306/883302

    2 votes

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  12. when I try to open acrobat, reader opens instead. is this an issue with licensing? I have a pro subsription that should give me access to acrobat.

    2 votes

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  13. I feel like I was tricked into this subscription. I tried to cancel in September and was offered 3 months free. I received no notice that the three months were up and find that if I cancel today December 7th (apparently December 6th was the 'cut-off'), I will be charged 80 buck cancellation fee. This makes me want to cancel all of my subscriptions both Acrobat and Lightroom at this point.

    2 votes

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  14. Buongiorno
    Voglio annullare il rinnovo dell'mio abbonamento
    Grazie

    2 votes

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  15. My administrator has created and paid for my account and I can not access the account. It is a continual challenge with this account. Unacceptable.

    2 votes

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    Resolved  ·  0 comments  ·  Subscription  ·  Admin →
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  16. Indien ik een pdf wil openen, wordt deze automatisch geopend op een Adobe Acrobat pagina die de melding geeft : uw proef abonnement is verlopen sluit een abonnement af ! ECHTER : IK BESCHIK OVER EEN ACCOUNT MET BETAALD ABBONEMENT !!! WAAROM WORDT EEN PDF NIET DIRECT IN DE PAGINA VAN MIJN ( BETAALDE) ACCOUNT GEOPEND ??? IK HEB OP DEZE MANIER TOTAAL GEEN GEBRUIKERS GEMAK VAN MIJN ADOBE ACROBAT ATANDAARD ABONNEMENT !

    2 votes

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  17. Dlaczego została naliczona opłata za plan, który był tylko 7-dniowym planem próbnym?

    Jak mogę otrzymać zwrot?
    W MOICH PLANACH są tylko 2 "bezpłatne" plany.

    2 votes

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  18. In addition to the previous feedback I recently submitted, the prerequisites for the tools are ridiculous. I am NOT going to pay $60 a month for all of Adobe's apps. If anything, Acrobat needs to lower prices if you guys want to get more people paying for it, because a $30 subscription for Acrobat Pro, when I could be paying $9/month + tax for ILovePDF, for almost the same tools. That is ridiculous, and the only way i'd ever pay for Acrobat Pro is if it was the only one I could be paying for. What we need is a…

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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  19. Bonjour,
    J'ai un abonnement Adobe Acrobat Export PDF. J'ai testé Acrobat Pro puis annulé l'essai. Depuis j'ai des problèmes du type message m'indiquant que je ne suis plus abonné, ou bien que je ne peux pas utiliser certaines fonctions, qui pourtant sont dans le cadre de l'abonnement. J'ai désinstallé puis réinstallé le logiciel, j'ai toujours les même problèmes. Merci pour l'aide que vous pouvez m'apporter.

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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  20. How do I cancel my 7 day free trial?
    Send response to jwitham@yahoo.com

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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