249 results found
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Ignored
Suggestions to fix the problem are always ignored by the team both online and by phone.
1 vote -
not helpful at all, a waste of my time
I only show one activated device, yet Adobe tells me that I have too many activated devices? How do I fix this?
1 voteHi Geoffrey,
Thanks for reaching out. You can review and deactivate activated device list for your account. Go to https://account.adobe.com/activated-devices and login with same user with which you login on acrobat.adobe.com
Regards,
Shweta
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Subscription refund request
I asked for this account to be closed over 12 months ago. Can you please organise a fee refund for the last 18 months. Thanks Sam
1 voteHi,
For cancelling the subscription, please follow below steps:
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html
Thanks,
Acrobat web team
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Upsetting Cancellation Fee
I needed adobe for one month, and was charged a large cancellation fee when I cancelled my plan. This is upsetting and a horrible way to attract future customers. Please fix your business model.
1 vote -
Scummy
I cant believe you waited to show that there is an cost for this until the last second in the process.
"Edit PDFs with a free online PDF editor | Adobe Acrobat"
Shameful, but I should have expected no less.
1 vote -
Cancel my subscription for the hundredth time
I keep getting emails to pay for a plan I asked ages ago to be cancelled!!! Will you please CANCEL it, you can clearly see I do NOT use it as it corrupts some of files.
1 vote -
Cost Increase
A 33% annual subscription increase is too much.
1 vote -
Kündigung meines heute abgeschlossenen Probeabos
Bitte um Kündigung des heute heruntergeladenen Probe- und Pro-Abo‘s. Es lässt sich nicht aufs iPad installieren und auf dem Desktop habe ich es schon. Besten Dank.
1 voteHi Mark,
Thanks for reach out to us. For iPad, you should be able to use acrobat.adobe.com on your browser or acrobat app from app store. Please let us know if this suffice your need otherwise, we would be happy to assist you on cancellation.
Regards,
Acrobat web team
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Transparency complaint
I’ve just cancelled my account. I signed up for a $14.99 plan and suddenly you’re billing me $16.04. That’s not a big difference but I don’t like the lack of transparency and accountability on your part. If you have anything to say use my gmail account.
1 vote -
Useless and disgusts me.
Useless charges everywhere saying free trial. Felt like I am scammed coz you guys charge useless fee as cancellation fee which should be dropped. Improve on this because we should always be able to cancel any subscription free of cost. People definitely will feel that you are scammning.
1 vote -
Why do I need a subscription for every single device to access the same product?
why do I have to have a subscription for acrobat for every device?
1 vote -
Adobe crashes online and on desktop repeatedly freezing, closing, issues.
Adobe online account and desktop account keeps crashing. I've done everything I needed to do to uninstall restart clean and fix it. Paying for pro DC and nothing works online or on desktop application.
1 voteHi Elizabeth,
Thanks for reaching out and apology for any inconvenience caused. Please let us know what issues you are facing accessing acrobat web.
Regards,
Acrobat web team
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Unhappy
Trying to purchase and use your product is an unending nightmare! I have paid and opended difrrent acounts using the following emails to no avail. Linda@FoleyPeden.Com
Linda@ChezemFarms.com, Linda.Chezem@Gmail.com. and Lchezem@Aol.com. Surely, you have a better solutn than telling me that I may be a victim of fraud.
Linda L Chezem1 voteHi Linda.
Thanks for reaching out. I see Linda@ChezemFarms.com and Linda@FoleyPeden.Com users are already have a subscription with Acrobat web.
Please let us know if you need help in upgrading other 2 users as well.
Regards,
Acrobat web team
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Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is
Good morning.
I want to stop the subscription, but did know how to cancel my payment card details to stop another debit
1 voteHi Adeniran,
Thanks for reaching out to us.
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.
There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html
Regards,
Acrobat web team
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"Free PDF Editor" that is not free at all
I'm almost certain no one with decision making ability over at Adobe is going to care, but regardless, I'm just incredulous at the way you advertise a "Free PDF Editor", whcih comes up as the top result on a Google search as exactly that. It has a friendly upload button to upload your PDF to "start editing", so I do that, but oh suddenly no no, before I can continue I need to sign in or create an account. Ok, I say, that's really annoying, but I have an account, so I sign in. It takes me into the PDF…
1 vote -
Useless agents
Your "Service" agents are useless. I have been trying to report since the 15th August that the automatic emailed invoice is incorrect. The conversion from USD on the invoice should be to ZAR for the Creative cloud, but it is being sent with GBP conversion. When I download the invoice from the website, it is correct, but your emailed invoice is wrong.
1 vote -
Overpriced garbage app
I paid $120 for this piece of **** program that won't let me rotate my signature or rotate a page and then sign?? And I can't download the app to my desktop??
You guys should be ashamed of how much you're charging for this trash.
1 vote -
False Advertising, lying to potential customers
Your ads say free pdf editor. This is a lie. If it is only free for 7 days then it is not free. I was going to buy your other programs, but not anymore. Trying to make customers pay for the small basics is pretty silly. I'll buy the big software programs from other people.
1 vote -
False advertising, Not free Do not Download
How is this a free pdf editor and viewer when you can't edit with out paying for it?
1 vote -
TOO EXPENSIVE for lite users!!
your product is WAY too expensive. $350pa - wth! no way i'd pay $30pm for something i use infrequently. If you had a more reasonable amount i would definitely consider it, but i will stick with free options for now.
1 vote
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