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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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232 results found

  1. O

    No now

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  2. Errors, unusable software

    I purchased acrobat a few weeks ago but the software is completely unstable and almost unusable. Whenever i open a document i get error messages and the screen freezes, i will be cancelling my subscription and seeking an alternative PDF software if this is not solved quickly

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Gwydion, 

    Thank you for contacting us. To assist you better, Can you please apprise us with below information?

    • Are you using Acrobat on desktop or browser?
    • Screenshot of error message

    Regards,

    Harshpreet

  3. Adobe Web Browser Suggestions (Chrome)

    Please Please Please!!! Bring back the whole file name or an option where we can hover over the name and see the whole file name. If you could bring back the download PDF quick access icon instead of having to click the three dots and hit download.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
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  4. EM size > 1000 causes display error only in acrobat

    This is a SOFTWARE BUG in Acrobat reader. This PDF is not malformed. The embedded font has an EM size of 1736, rather than 1000, and the scaling is not being done.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi D Olifant, 

    Thank you for sharing the file. We are able to see the issue and will be working to fix the same. We will get back to you once issue is resolved. 

    Regards,

    Harshpreet

  5. Won't load the pdf after clicking it on the 'Recent' Tab

    Cant load pdf documents after clicking them in the Recent tab..
    Tried multiple browsers, and macs, wont help.

    2 votes
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Rotem Tal,

    Thanks for your patience. We are glad to let you know that the issue reported by you has been addressed. We request you to please try out the experience again and let us know if issue is fixed for you.

    It would be great if you can try on incognito mode or any other browser, where you have not used Acrobat earlier.

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks,

    Harshpreet

  6. Unable to read PDF files

    I have an Adobe Acrobat account but all of a sudden all my PDF files are unreadable. The message is telling me it can't find the file and to check if I have the address correct.
    As I use a lot of PDF files, I need to know what has happened and how to fix it quickly

    2 votes
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Tracey,


    Thanks for reaching out to us and apology for inconvenience caused. It would be good if you can share the screen of error message you are seeing. Are you trying to view shared file?


    Regards,

    Acrobat web team 

  7. update the full screen feature

    Please add a full screen feature where all the side panels hides and only pdf document is visible.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Noddy,

    Thanks for your feedback! 

    We haven’t added full screen feature yet but we love the idea so much that we've begun working on it and plan to add it soon. 

    Regards,

    Harshpreet

  8. Adobe Icon view seen as blank page on attachment in outlook since MacOS 13 Ventura update

    Adobe icon preview shows as blank thumbnail page when sent in outlook since MacOS Ventura update. Is there a fix for this?

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Juanita Brownlee, 

    Thank you for reaching out to us. To assist you better, Can you please apprise us with below information ?

    • Are you using Acrobat Desktop or Acrobat Web ?
    • Is it happening for all files or any specific file ?
    • Workflow that you are trying

    Regards,

    Harshpreet 

  9. Otimização de visualização

    Deixar a plataforma web do Adobe Acrobat Reader mais otimizada.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Lucas Gabriel,

    Thank you for contacting us. To assist you better, Can you please help to share the exact issue that you are facing ?

    Regards,

    Acrobat Web Team

  10. File menu doesn't appear so no option to manipulate files in any way

    I have no options to preview pdf documents anymore, also, there is no options menu, just a indefinitely spinning wheel after clicking on 3 dots icon for more document options.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Marin Knezevic,

    Thanks for your patience. We are glad to let you know that the issue reported by you has been addressed. We request you to please try out the experience again and let us know if issue is fixed for you.

    It would be great if you can try on incognito mode or any other browser, where you have not used Acrobat earlier.


    Thanks,

    Harshpreet

  11. Bad, doesn't work

    Impossible to download or view the pdf uploaded on Adobe Acrobat, that's quite incredible to see that the most basic feature doesn't work and that I should go on a free alternative to reacht he desired output.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Resolved  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Philippe Gary,

    Thanks for your patience. We are glad to let you know that the issue reported by you has been addressed. We request you to please try out the experience again and let us know if issue is fixed for you.

    It would be great if you can try on incognito mode or any other browser, where you have not used Acrobat earlier.

    Hope this helps in addressing the reported issue. We look forward to the continued feedback.

    Thanks,

    Harshpreet

  12. Adobe speed lagging.

    Adobe DC documents are moving very slowly where it freeze up frequently. Is there a known internal issue with Adobe as our organization has not been able to resolve.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Tiffany, 

    Thank you for contacting us. To assist you better, Can you please apprise us with below information ?

    1. Is this happening for all files or any specific file?
    2. Is it possible to share a file for which you are facing this issue?

    Thanks,
    Harshpreet

  13. Literally nothing works and I can't even sign in

    I just bought Adobe and literally no aspect of what I have bought so far has worked. Complete waste of money... its literally the only way to do anything with pdfs so its impossible to not have it. But it is literally useless because it doesn't work anyways.

    2 votes
    0 comments  ·  View PDF files  ·  Admin →
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  14. Enable interactive elements

    Please make it possible that viewers can use interactive elements (made in Indesign) in the shared PDF.

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Under review  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Niels, 

    Thanks for sharing your feedback. While we are reviewing this request internally, Can you please apprise us with below information ? 


    • Type of interactive elements that you use in InDesign 
    • Is it possible to share the original InDesign file ?

    Thanks,

    Harshpreet

  15. PDFs will NOT open on my laptop!

    Cannot open any PDFs on my laptop. Have spent hours upon hours and my IT guy has spent hours upon hours trying to resolve it.
    NOT HAPPY!

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Sally,

    Thank you for contacting us. To assist you better, Can you please apprise us with below information ?

    • Are you using Acrobat application on Desktop or Web ?
    • Is it possible to share any pdf that you are trying to open ?

    Regards,

    Harshpreet

  16. adobe popup is annoying

    the Adobe home screen pops up every time I open a PDF. Signing in does not help. How can I stop this? It is extremely annoying!

    2 votes
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only? If possible, Kindly share a sample file with us.

    2) Share the screenshot or description of what exact issue you're facing in opening the PDF file.

    Hoping to hear from you soon.

    Thanks,

    Harshpreet

  17. Opens Blank in Cloud | Fine in Local Reader

    This file, attached, when I try to open it in your web editor or in the Edge Browser extension, it just shows up blank. I can resave it, I can compress it, I can't search it. But even after resaving or compressing I can't see anything in the document unless I open it up in 1) your offline DC reader, or anyone else's PDF reader, including Edge's own PDF extension/viewer.

    Just figured you might want to know about the issue. I'm not too worried about it, but ya'll might want to use the document for internal troubleshooting.

    ~ Thanks !!

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Eric, 

    Thank you for contacting us. We tried with the file that you shared, but it's opening fine for us. Can you please try again and share the screenshot of the issue faced ? 

    Thanks,

    Harshpreet

  18. So helpful!!

    So helpful!!

    1 vote
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  19. Aktiviti

    My company

    2 votes
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?

  20. Viewing PDF's easily in a browser

    I have been trying to figure out when I want to view a PDF file online, how to allow me to view it in Chrome and NOT DOWNLOAD IT EVERY TIME!!!! It's causing me an issue with filling up my hard drive and cloud storage that's to the point I am hating adobe PDF viewer. I am just a person that reads things and doesn't need a full pdf conversion system or signature permissions and can't afford to pay a monthly fee for all the stuff you offer that's perfect for a business.
    Please figure an easy way for people…

    2 votes
    0 comments  ·  View PDF files  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Tom, 


    Thank you for contacting us. 

    Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only? 

    2) Is it possible to share a sample file with us ?

    Thanks,

    Harshpreet

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