1690 results found

1. Cannot change my file to PDF

   I cannot take my files and Create a PDF. This recently just started happening.
   I use this app for work. It has been really useful. I really need it. Please fix .
   I have the current update for iPhone 12.1.2
   Please help

   31 votes

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   2 comments  ·  Bugs  ·  Delete…  ·  Admin →
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   Resolved  ·  Pat Wibbeler responded

   Please let us know if you are still having this problem. We have not been able to reproduce and have not heard back on request for more information.

2. App Not available for my iPad and won't download
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   0 comments  ·  Viewing PDFs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   The current minimum iOS requirement is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

   Here are a couple of options that you can try.

   (a) Update iOS on your iPad/iPhone

   If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

   (b) Download the last compatible (not the latest) version of Acrobat Reader

   When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

   If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

   © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

   If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

   Hope this information helps.

   The current minimum iOS requirement is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

   Here are a couple of options that you can try.

   (a) Update iOS on your iPad/iPhone

   If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

   (b) Download the last compatible (not the latest) version of Acrobat Reader

   When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

   If so, you can choose the Download option from… more

3. Cancel subscription

   How do I cancel the subscription of this in app purchase? I only needed the PDF to be exported as a word file for one time use. I don’t need any more subscriptions of this app.

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   5 comments  ·  General Troubleshooting/Other  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi Maggie,

   To cancel the subscription that you purchased from Apple

   https://support.apple.com/en-us/HT202039#subscriptions

   or request a refund from Apple

   https://support.apple.com/en-us/HT204084

   Hope this helps.

4. It can't install on iOS previous versions

   It's cannot installed on previous iOS versions unfortunately.
   So sad.

   1 vote

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   0 comments  ·  Bugs  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi,

   The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

   Here are a couple of options that you can try.

   (a) Update iOS on your iPad/iPhone

   If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

   (b) Download the last compatible (not the latest) version of Acrobat Reader

   When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

   If so, you can choose the Download option from the alert to download and install the last compatible version of Acrobat Reader.

   © Use other Apple ID (that is associated with older versions of Acrobat Reader) to sign into App Store.

   If the App Store app did not provide an option to download the last compatible version of Acrobat Reader, you can sign out from iOS Settings > iTunes & App Store, tap your Apple ID, sign out, and sign in with the Apple ID that was previously used to download and install older versions of Acrobat Reader.

   Hope you can make it work with one of the options above.

   Hi,

   The current minimum iOS requirement for Acrobat Reader is iOS 11.2. If you have an older iOS version, you will not be able to install the latest version of Acrobat Reader.

   Here are a couple of options that you can try.

   (a) Update iOS on your iPad/iPhone

   If you have a relatively new iPad/iPhone (e.g. iPhone 5s/SE or later OR iPad Air 1st gen. or later), you should be able to update to iOS 12.1. After updating iOS to the latest version, you can now install the latest version of Acrobat Reader.

   (b) Download the last compatible (not the latest) version of Acrobat Reader

   When you go to the App Store app on your iPad/iPhone and try to install the latest version of Acrobat Reader, do you see the alert with the title “Download an older version of this app?” and the Download option?

   If so, you can choose… more

5. editing PDF

   You should do all in one.

   68 votes

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   5 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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6. Unable to move files

   Your current iOS version for iPad Pro.
   Is really ******* me off. I don’t want share a copy.
   One drop down menu. Move file to folder that it!!!!

   53 votes

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   4 comments  ·  File List and User Interface  ·  Delete…  ·  Admin →
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   AdminiOSDeveloperCK (Software Engineer, Adobe) responded

   Hi Geoff,

   You cannot move files in Home > Recent. Please switch to Files > Locations to move files.

   1. Tap “Files” at the bottom tab bar.
   2. Select a location (e.g. “On This iPad/iPhone”, “Document Cloud”).
   3. Tap “…”.
   4. Tap “Move” from the menu that pops up.
   5. Select a destination folder.
   6. Tap Move.

   Hope this helps.

7. Bug Report: Fillable forms on iPad, when the document is signed it remains fillable!

   First I create a fillable form using Acrobat Pro (latest version)
   - Then I add the document to Dropbox
   - I open Dropbox on my iPad and select the file
   - I opt to open the file in Adobe Acrobat (as they are linked)
   - I fill out the fillable file and then sign the bottom (adobe doesn’t support iPad signing if the document has been made will a sign area in the form).
   - Once I add the signature (using fill and sign) the document warns that ‘Signed documents are no longer editable once saved).. which is exactly what I want.
   - I save the document (actually it auto-saves when you exit out of the form) and this saves the signed file back into the Dropbox!
   - Everything is great up to this stage, seemless, Professionals and easy for my agents to use.
   - THE PROBLEM is when the saved file is opened again the document fillable fields are still able to be edited! :(

   Please see the video attachment for a Better Explanation.

   Please help, this is a big part of my business plan for 2019!

   Many thanks!

   First I create a fillable form using Acrobat Pro (latest version)
   - Then I add the document to Dropbox
   - I open Dropbox on my iPad and select the file
   - I opt to open the file in Adobe Acrobat (as they are linked)
   - I fill out the fillable file and then sign the bottom (adobe doesn’t support iPad signing if the document has been made will a sign area in the form).
   - Once I add the signature (using fill and sign) the document warns that ‘Signed documents are no longer editable once saved).. which is exactly what… more

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   16 votes

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   2 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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8. Cannot convert pdf. I want to cancel my purchase. It’s useless

   I purchased a pdf converter. All it did was froze my Adobe app is frozen. I want a refund or will dispute the charge on my credit card

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   Resolved  ·  0 comments  ·  Creating or Exporting PDFs  ·  Delete…  ·  Admin →
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9. Need to contact a representative for acrobat reader
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   Resolved  ·  2 comments  ·  Viewing PDFs  ·  Delete…  ·  Admin →
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10. I want my money back. I did not want to purchase any adobe software

    My credit card was improperly billed. I was not informed I would be billed for the product but I just saw Adobe * Stock charge of $31.53 which I would like refunded. I do not wish to use the app if I have to pay for it. Thanks!

    2 votes

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    0 comments  ·  General Troubleshooting/Other  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi Jesse,

    This is the forum for Adobe Adobe Reader for iOS, not Adobe Stock.

    To cancel a Creative Cloud subscription, please see

    https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

    If you have purchased the subscription from Apple, you can get a refund directly from Apple.

    https://support.apple.com/en-us/HT204084

    Hope this helps.

11. Create / edit user bookmarks
    106 votes

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    Gathering Feedback  ·  14 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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12. Lost Comments: The new app keeps deleting/not saving annotations

    After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

    147 votes

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    31 comments  ·  Bugs  ·  Delete…  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

13. iPad Air 2 - for export couldn’t succeed to word file export.

    iPad Air 2 recently subscribed for export feature and tried with a pdf file which couldn’t succeed to word file export. Then I thought not necessary feature for me anymore and want to cancel it while requesting my paid money back

    6 votes

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    0 comments  ·  Creating or Exporting PDFs  ·  Delete…  ·  Admin →
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14. Reading progress and mark as read

    It would be awesome if Acrobat would show the reading progress and "read" in the files view. It would me the perfect PDF eBook reader. 😊

    16 votes

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    0 comments  ·  Viewing PDFs  ·  Delete…  ·  Admin →
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15. Send flattened copy

    Since the last update. I'm not able to send flattened copy of my forms.

    5 votes

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    Resolved  ·  1 comment  ·  Editing PDFs  ·  Delete…  ·  Admin →
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16. Cannot resize PDF files.

    Cannot resize PDF files.

    248 votes

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    37 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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17. help me fix my computer so it doesn't print pdf's double sided

    Ensure that PDFs don't print double-sided

    7 votes

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    Resolved  ·  2 comments  ·  General Troubleshooting/Other  ·  Delete…  ·  Admin →
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18. upper bar showing automatically during scrolling up

    Hello,

    First of all, I would like to thank you for your permanent efforts to bring to us new useful features!.
    Secondly, I want to share with you my feedback regarding Adobe Reader app, which I’m using on Iphone 6s.
    I noticed that after your last upgrade when I scroll upwards automatically the upper bar shows up (the bar containing the search tool, view settings..). It’s really annoying that every time I scroll up this bar shows and hides the upper part of the page I’m reading (the screen isn’t big anyway..). In previous versions this wasn’t the situation; I could scroll up&down without this bar showing up. If I want this bar I can touch the screen once and that’s it, no need for this extra feature letting the bar showing up in every small scrolling upwards!.
    Additionally, in the last update you removed the freehand drawing feature, which is disappointing.
    I hope that my feedback be useful for all the users. Thanks again for everything!

    Sincerely
    Elmalak Mohamad

    Hello,

    First of all, I would like to thank you for your permanent efforts to bring to us new useful features!.
    Secondly, I want to share with you my feedback regarding Adobe Reader app, which I’m using on Iphone 6s.
    I noticed that after your last upgrade when I scroll upwards automatically the upper bar shows up (the bar containing the search tool, view settings..). It’s really annoying that every time I scroll up this bar shows and hides the upper part of the page I’m reading (the screen isn’t big anyway..). In previous versions this wasn’t the situation; I… more

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    6 votes

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    2 comments  ·  Viewing PDFs  ·  Delete…  ·  Admin →
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    Resolved  ·  Pat Wibbeler responded

    Hi – We fixed this in a recent update. You can now use the tap gesture to show / hide the chrome and there is no auto-hiding. Hope you like it! Really appreciate both the positive and constructive feedback!

19. Adobe Scan A4 format

    One issue with Adobe Scan is that 90% of the time I'm scanning A4 documents, and after cropping, my multi-page PDFs have pages with different sizes. If I'm scanning A4 documents, they should be scaled up/down to A4 regardless of how I cropped the scan.

    90 votes

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    5 comments  ·  Delete…  ·  Admin →
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20. iPad Air 2 Acrobat Reader APP Lags A Lot

    Lag Updating and scrolling through pdfs on iPad Air 2 after updates are accomplished. Takes a long time for the pdfs to load then after loading, the pdfs are opened to read and take a long response time to scroll through the pages.

    54 votes

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    3 comments  ·  Viewing PDFs  ·  Delete…  ·  Admin →
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