721 results found

1. Redact functions triples file size

   I need to do a simple redaction on a file but it has ballooned in size just from adding redactions on a few pages, representing more than a 3x increase in its file size.

   This now makes it too large to send where I need to send it, considering the recipient's file size limits for anything being sent to them.

   What can I do to fix this!?

   This is a terribly URGENT issue that needs to be resolved immediately.

   • TIME SENSITIVE, URGENT SOLUTION REQUIRED!
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   Resolved  ·  0 comments  ·  Editing PDFs  ·  Delete…  ·  Admin →
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2. Need darker text

   Text in PDFs is too light--much harder to read than in older versions of Acrobat Pro. Zooming in doesn't help. Please restore darker text to make documents legible without eyestrain!

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   0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.

   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

3. Acrobat DC PRO (20125 /20138) not working with BPDX files

   Since acrobat pro dc 20135, and patch 20138, acrobat is not working with BPDX files to update a search index. I call acrobat.exe with a bpdx file passed as an argument, acrobat launches, and then the window appears as it did before attempting to update the index. Then message appears "fatal search engine error (-6) not able to find the file". I just went through an issue - after update 20135, with acrobat not being able to search a PDX file - saying file not found. Update 20138 fixed the issue with acrobat but I suspect the issue still exists with the bpdx files

   Since acrobat pro dc 20135, and patch 20138, acrobat is not working with BPDX files to update a search index. I call acrobat.exe with a bpdx file passed as an argument, acrobat launches, and then the window appears as it did before attempting to update the index. Then message appears "fatal search engine error (-6) not able to find the file". I just went through an issue - after update 20135, with acrobat not being able to search a PDX file - saying file not found. Update 20138 fixed the issue with acrobat but I suspect the issue still exists… more

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   Resolved  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi,

   The issue has been fixed in our latest Acrobat release (version# 21.001.20142). Please update your Acrobat and let us know if you’re still facing this issue.

   Thanks
   Adobe Acrobat DC Team

4. Bug: Images become blank grey boxes when changing the reading order

   When we change the reading order in Accessibility of images in a scanned and OCR'd document, the image becomes a grey or white box and no longer shows the image if we move it in the reading order. If you move it back to the original location in the reading order, the grey box disappears. If you save it once the grey box appears, it's permanent. We have tried working with support and they've witnessed the issue happen. The open case may be under cheil@wooster.edu but I don't have the case number handy.

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   1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Since I haven’t heard from you, I believe the issue is resolved on your side.

   Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

   Thanks
   Rachit

5. Adobe Acrobat DC Search index fail

   Adobe Acrobat DC (21.001.20135)

   Yesterday 11/2/21, my Adobe Acrobat DC pro stopped searching indexes I have made. I Opened an index file (*.pdx) which I built using Adobe Acrobat DC pro a couple of weeks previous and when you search for a term, no results are found.
   So I re-built the index again (~8 mins duration) and the index was then able to return hits on search terms. It worked throughout the day yesterday with no problems.

   This morning, I opened the index again (the one I re-built on 11/2) and again it doesn't find any results on search terms that were giving me hits yesterday after I re-built it.
   There is something wrong with Adobe. I am not sure if it has updated recently? The small Adobe symbol at the top left corner of the software used to be black, but now is red? Suggesting a change or update to the software.

   Adobe Acrobat DC (21.001.20135)

   Yesterday 11/2/21, my Adobe Acrobat DC pro stopped searching indexes I have made. I Opened an index file (*.pdx) which I built using Adobe Acrobat DC pro a couple of weeks previous and when you search for a term, no results are found.
   So I re-built the index again (~8 mins duration) and the index was then able to return hits on search terms. It worked throughout the day yesterday with no problems.

   This morning, I opened the index again (the one I re-built on 11/2) and again it doesn't find any results on search terms… more

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6. Question about Share ?

   Hi dear; Since I'm an adobe customer and I want to know how secure your service is, because yesterday I sent confidential papers to one person and say that a third person opened the shares in another state (Los Angeles).

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   0 comments  ·  Share & Collaboration  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminArvind Yadav (Admin, Adobe) responded

   Dear User,

   For confidential data, sharing service should not be used as its based on public links.
    
   We do have enterprise level sharing restrictions, which when enabled, limits documents shared to be accessible to only the users of that enterprise. To learn more about sharing restrictions, you can check the link: https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/asset-settings.ug.html

   Regards,
   Arvind

7. Alt text as searchable content in PDFs

   Would love for alt text to be part of the searchable text in Acrobat's "Find" function—whether that's alt text that's been added in Acrobat as a tag or has been set up prior in another program (like INDD).

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   Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

   Hi,
   Thanks for connecting with us. We have taken you suggestion and we have kept it in our radar. Currently we do not plan to implement it in near future but you may see it coming in future releases.

   Thanks
   Rachit

8. Steuerelemente bei Video (Rich Media) funktionieren nicht

   Da mein Video in einer aus PowerPoint exportiertem PDF nicht abspielbar ist (mangels Flash-Support) habe ich das Video nachträglich über das "Rich-Media"-Werkzeug in das PDF eingefügt. So ist es zwar abspielbar aber bei den Steuerelementen lässt sich nichts einstellen. Ob ich dort "keine" oder "Alle Steuerelemente" auswähle ändert nichts an der Darstellung. Es werden keine Steuerelemente angezeigt. Auch das Feld mit der Farbauswahl lässt sich nicht anklicken. So kann man das Video im PDF mit einem Klick darauf zwar starten, aber nicht mehr anhalten oder erneut starten.

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9. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

   It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

   What should one do in this situation?
   * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
   * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

   Please help fast because reclamation time is going away.
   Thanks a lot!

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10. Sorry, we couldn't upload your file. You can only upload Word, PowerPoint, Excel, and Visio files. To upload other file types, click "Open O

    Fix the above problem

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11. Save as Adobe PDF without active Hyperlinks in Office applications

    We are trying to create a PDF document without active Hyperlinks since the PDF will be sent to external sources and persons.
    We/I have tried to use Save as Adobe PDF, print to Adobe PDF and other options through Adobe utility but all document created do have active hyperlinks in them.
    We do not wish to have users click on the hyperlink and navigate to that particular site.
    Current workaround is to create a PDF, open the PDF in Acrobat Pro and save it again.
    We cannot ask our people to do that manually each time for each document since they create PDF file 4-10 on each process.
    Please create an option to create a PDF with any hyperlinks.
    thank you.

    We are trying to create a PDF document without active Hyperlinks since the PDF will be sent to external sources and persons.
    We/I have tried to use Save as Adobe PDF, print to Adobe PDF and other options through Adobe utility but all document created do have active hyperlinks in them.
    We do not wish to have users click on the hyperlink and navigate to that particular site.
    Current workaround is to create a PDF, open the PDF in Acrobat Pro and save it again.
    We cannot ask our people to do that manually each time for each document since… more

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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Hi

    You can create PDFs from Office applications without active hyperlinks by unchecking the “Add Links” option in Acrobat Preferences in the Office PDFMaker addin.
    Let us know if that resolves your problem.

    Thanks
    Tanvi

12. allow for coloured fill and sign features

    allow for colour selection of features such as checks, dots, x's. so that they stand out when inserted.

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Resolved  ·  Adminsagrover (Admin, Adobe) responded

    Hi

    We already have delivered this feature to change color of the annots/signature.

    Requesting you to please update to the latest version and try again.

    Regards,
    Sandeep

13. Replacement Text (AccSupp ActualText entry) Support

    We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.

    The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.

    But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to be unreliable at the moment for copy and paste.

    The tests are shown here: https://github.com/ho-tex/accsupp/issues/2
    The tests generated various behaviors such as:
    - Correct copy and paste of the text, but incorrect copy and paste of leading spaces and empty lines (Test 1);
    - Unexpected insertions of spaces (Test 3 and Test 6), and;
    - Spaces turned into newlines (Test 4).

    We kindly request better support of the replacement text support, because the copy and paste directly from the PDF document is not reliable.

    Please also refer to these two pages for further discussion:

    https://tex.stackexchange.com/questions/563803/how-make-a-latex-document-that-generates-a-pdf-from-which-copy-paste-works-corre

    https://github.com/ho-tex/accsupp/issues/2

    We noticed that your PDF viewer doesn't have AccSupp ActualText support. This means that copy-pasting technical text such as shellscripts and programming code, does not work in your PDF viewer and this greatly restrains the use of your whole program.

    The replacement text is said to be supported, according to the file "Document management - Portable document format - Part 1: PDF 1.7" both on Table 323, page 559, and on section 14.9.4, page 615. Available here: https://www.adobe.com/content/dam/acom/en/devnet/pdf/PDF32000_2008.pdf.

    But according to the tests made using PDFs produced by pdflatex using the package accsupp, the replacement text support seems to… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    I understand your concern here. I have shared this with the higher management. We currently do not have any plan to implement it but we have kept it in our radar and will pick up in future,

    Check the latest features in Acrobat Pro DC by keeping the software on latest version.

    Thanks
    Rachit

14. Read to end of document issues on a Mac

    Read to end of document only reads a single page or sometimes doesn't read at all.

    (PS is this the same Rachit who use to work for the Forest Service? If so, I hope you are doing well. I'm still waiting on a TA for a MacBook Pro :-()

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

15. Yes this is not a out down, I believe that this is a great intrument, and while I go back to college it would be a great tool in my hands.

    Going to both College and also desiring to own your own company is a huge task, but having an App that will help out is truly great.

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    Resolved  ·  amukherj responded

    Thank you so much. Looking forward for more usage and corresponding feedback on the product.

16. BLK

    Trimakasih

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    1 comment  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Sama-sama

    Terima kasih
    Rachit

17. Outstanding Product

    It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen readers to help with testing (JAWS, NVDA,(it wasn’t until later that I found Adobe’s ‘read out loud’ feature)).

    I knew right away the Acrobat Pro software was one of the most incredible tools I've ever used! And I've tested a ton of software. My company was an ASP (Adobe Service Provider) for many years and produced a lot of searchable databases full of PDF files.

    The 7 day trial and monthly subscription made it easy to get back in the game. I didn’t know anything about Acrobat Pro, I’d never even heard of it. After learning and using it for a couple of weeks I can absolutely say it IS the most completely amazing piece of software I’ve ever used! Congratulations!!

    All of the old documents have been converted and have passed all accessibility checks!!

    BTW – sometime in the mid-nineties I was selected to be the moderator of what I think was the first and only symposium on a new technology called “Portable Document Format”. If I’m not mistaken the companies represented were Word Perfect, WordStar and Adobe. The symposium was held at the headquarters of USGS (United States Geological Survey). My company had been experimenting with this new “universal” format from the companies represented. It was clear to us Adobe was way ahead of the competition. The symposium left most of the attendees with the same conclusion.

    Also in the mid-nineties my company was selected to convert the whole collection of OTA (Office of Technology Assessment) documents before the agency was closed. We were having a problem with one of the documents; it was about 600 pages long. We tried and tried but could not make an image+text PDF from our scanned images. The PC kept crashing or locking up. I called Adobe and actually got the Acrobat Product Manager on the line. After some discussion he told me he had never seen a 600 page PDF and wasn’t sure if one could be created from hard copy…but if I was successful would I please send him a copy on a CD! We maxed out memory and everything else you could max out on a PC back then and voila! We made a 600 page PDF! The whole OTA collection is still available on the web site at Princeton University - http://www.princeton.edu/~ota/.

    I’m pretty sure I sent him a CD.

    It's been over ten years since I sold the tech company I owned for 22 years. I've been enjoying retirement...until about a month ago! A friend recruited me to help convert some hard copy documents, produced in the mid-eighties, and make them into accessible PDF files. She knew I had some background in technology and specifically with creating PDFs from paper. The documents were going to be part of a new web site about the history of ADA! Given the nature of the site, the documents needed to be accessible! I downloaded Acrobat Pro DC (and a couple of screen… more

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi John,
    Thank you for such a overwhelming feedback. We appreciate your contribution in helping us provide better services to our customers.
    Please check out the latest updates in Acrobat Pro DC for new features.

    Thanks
    Rachit

18. Recycling bin for Adobe Document Cloud

    Please implement a recycling bin for Adobe Document Cloud. I accidentally deleted some PDFs and now I can't retrieve them no more.

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19. Reading of Table contents

    Hi Team
    Please include with Table Control, the option of reading table header with each column value so that it can become easy for person who is trying to understand the contents read
    Also it would be better if user can read a hidden column

    Thanks and Regards,
    Manoj Prithiani
    9930678499

    • 

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.
    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

20. cross-platform interoperability for Acrobat DC

    use of Acrobat DC must be seamless across operating systems, browsers, and devices. seamless interoperability = efficiency. Proprietary in-fighting between apple, microsoft, and google needs to stop. Why not work together for the benefit of all?The business models need to change. For example, "accessibility" of apps needs to be independent of browser, OS, and device.

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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved.
    Please feel free to contact us in case of any issue.

    Thanks
    Rachit