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Acrobat for Windows and Mac: Installation and Licensing

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Acrobat DC (Pro and Strandard) crashes because of memory usage

When using large files, like the attached one, Acrobat crashes when it reaches a memory usage of more than aprox. 3.500 MB in Windows Task Manager.
I could reproduce the issue, just by opening the page miniatures and a little scolling. It happens on different computers with 8 or 16GB RAM installed and with different Acrobat versions (DC Standard, DC Pro, XI Standard)
The reason for the memory usage are probably the pictures in these files.

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Frank Wewer shared this idea  ·   ·  Report…  ·  Admin →
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Under review  ·  Amboo Srivastava responded  · 

Thanks for reporting the crash. We are able to reproduce it with your files. We will work on a fix soon. Will let you know once available.

-amboo

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  • Chen Zaltsman commented  ·   ·  Report

    hey,
    my acrobat updated 2-3 days ago and since then my computer keeps crashing and lagging because of the extensive memory usage which goes up to 63%. i dont know if it goes above 63% since i have to restart it every single time!
    i need a fix or solution for the problem.

    since i see that you commented a few years back probably about previous versions, do you have any suggestion about what is can do about it?

  • Anonymous commented  ·   ·  Report

    Same problem here, almost two years later....

    What is the solution?

  • Sandra Cunningham commented  ·   ·  Report

    Please let me know soon as I have to have this in by Wednesday morning.
    If I could at least get what I have typed already, I can go from there.

    Thank you for your support.

  • Mark commented  ·   ·  Report

    Hi
    Any update on this issue?

  • Chris commented  ·   ·  Report

    I have the same issue and if you cannot fix, we will have to remove acrobat and find another solution