Skip to content
← Acrobat for Windows and Mac

Feature request / Bug report

Acrobat for Windows and Mac: PDF Forms

Categories

JUMP TO ANOTHER FORUM

(thinking…)

crashes when clicking on Prepare Form

I have Windows 10 and Adobe Standard v. 2018.011.20038 and when I create a form and click on "Prepare Form" there is a pop up box that says "Adobe Acrobat has stopped working" and then the program shuts down. I have updated the program, clicked on "Repair Installation" and nothing has corrected this issue. Please help!

3 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Tina shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Anonymous commented  ·   ·  Report

    I get the same stopped working error and then have to close and reopen over and over.
    I wish I could find a different program to edit.

  • Sheila commented  ·   ·  Report

    I have Windows 7 SP1, and Adobe Acrobat DC 19.008.20074.
    After the following updates, Clicking on the Acrobat DC Prepare Forms causes the program to crash:
    2018-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based systems (KB4462949)
    2018-10 Cumulative Security Update for Internet Explorer 11 for Windows 7 for x86-based systems (KB4462949)
    2018-10 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4462923)
    2018-10 Security Monthly Quality Rollup for Windows 7 for x86-based Systems (KB4462923)
    2018-10 Security Monthly Quality Rollup for Windows 8.1 for x64-based Systems (KB4462926)
    2018-10 Security Monthly Quality Rollup for Windows 8.1 for x86-based Systems (KB4462926)
    2018-10 Security Only Quality Update for Windows 7 for x64-based Systems (KB4462915)
    2018-10 Security Only Quality Update for Windows 7 for x86-based Systems (KB4462915)
    2018-10 Update for Windows 7 for x64-based Systems (KB3177467)
    2018-10 Update for Windows 7 for x86-based Systems (KB3177467)
    Security Update for Microsoft Excel 2010 (KB4461466) 32-Bit Edition
    Security Update for Microsoft Excel 2010 (KB4461466) 64-Bit Edition
    Security Update for Microsoft Excel 2013 (KB4461460) 32-Bit Edition
    Security Update for Microsoft Excel 2013 (KB4461460) 64-Bit Edition
    Security Update for Microsoft Excel 2016 (KB4461448) 32-Bit Edition
    Security Update for Microsoft Excel 2016 (KB4461448) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4092437) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4092437) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB4092483) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB4092483) 64-Bit Edition
    Security Update for Microsoft Office 2013 (KB4461445) 32-Bit Edition
    Security Update for Microsoft Office 2013 (KB4461445) 64-Bit Edition
    Security Update for Microsoft Office 2016 (KB4461437) 32-Bit Edition
    Security Update for Microsoft Office 2016 (KB4461437) 64-Bit Edition
    Security Update for Microsoft Office Viewers Microsoft Office Compatibility Pack (KB4092444)
    Security Update for Microsoft Outlook 2010 (KB4227170) 32-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB4227170) 64-Bit Edition
    Security Update for Microsoft Outlook 2013 (KB4092477) 32-Bit Edition
    Security Update for Microsoft Outlook 2013 (KB4092477) 64-Bit Edition
    Security Update for Microsoft Outlook 2016 (KB4461440) 32-Bit Edition
    Security Update for Microsoft Outlook 2016 (KB4461440) 64-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB4092482) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2010 (KB4092482) 64-Bit Edition
    Security Update for Microsoft PowerPoint 2013 (KB4092453) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2013 (KB4092453) 64-Bit Edition
    Security Update for Microsoft PowerPoint 2016 (KB4461434) 32-Bit Edition
    Security Update for Microsoft PowerPoint 2016 (KB4461434) 64-Bit Edition
    Security Update for Microsoft PowerPoint Viewer 2010 (KB4022138) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB4092439) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB4092439) 64-Bit Edition
    Security Update for Microsoft Word 2013 (KB4461457) 32-Bit Edition
    Security Update for Microsoft Word 2013 (KB4461457) 64-Bit Edition
    Security Update for Microsoft Word 2016 (KB4461449) 32-Bit Edition
    Security Update for Microsoft Word 2016 (KB4461449) 64-Bit Edition
    Security Update for Word Viewer (KB4092464)
    Update for Microsoft Office 2016 (KB4011669) 32-Bit Edition
    Update for Microsoft Office 2016 (KB4011669) 64-Bit Edition
    Update for Microsoft Office 2016 (KB4461436) 32-Bit Edition
    Update for Microsoft Office 2016 (KB4461436) 64-Bit Edition
    Update for Microsoft Office 2016 (KB4461442) 32-Bit Edition
    Update for Microsoft Office 2016 (KB4461442) 64-Bit Edition
    Update for Microsoft Office 2016 Language Interface Pack (KB4092448) 32-Bit Edition
    Update for Microsoft Office 2016 Language Interface Pack (KB4092448) 64-Bit Edition
    Update for Microsoft Project 2013 (KB4022227) 32-Bit Edition
    Update for Microsoft Project 2013 (KB4022227) 64-Bit Edition
    Update for Microsoft Project 2016 (KB4461443) 32-Bit Edition
    Update for Microsoft Project 2016 (KB4461443) 64-Bit Edition
    Update for Microsoft Visio 2013 (KB4018331) 32-Bit Edition
    Update for Microsoft Visio 2013 (KB4018331) 64-Bit Edition
    Update for Microsoft Visio 2016 (KB4032228) 32-Bit Edition
    Update for Microsoft Visio 2016 (KB4032228) 64-Bit Edition
    Update for Skype for Business 2015 (KB4461446) 32-Bit Edition
    Update for Skype for Business 2015 (KB4461446) 64-Bit Edition
    Update for Skype for Business 2016 (KB4092445) 32-Bit Edition
    Update for Skype for Business 2016 (KB4092445) 64-Bit Edition