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Acrobat for Windows and Mac: Creating PDFs

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Word crashes while creating PDF with bookmarks.

(1) Open Word document. Select tab "Acrobat". Select Create PDF. Process runs for some time; large document - over 1500 pages - around 1200 bookmarks.
(2) Running Windows 10 - OS Build 17763.437
(3) Following is XML of error from windows event log:

Log Name: Application
Source: Application Error
Date: 4/13/2019 2:01:56 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <removed>
Description:
Faulting application name: WINWORD.EXE, version: 16.0.11425.20202, time stamp: 0x5c9d3c2b
Faulting module name: AdobePDFMakerX.dll, version: 19.10.20099.60178, time stamp: 0x5c991ce5
Exception code: 0xc0000005
Fault offset: 0x0007af37
Faulting process id: 0x21e4
Faulting application start time: 0x01d4f1d4107ac7e6
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\PDFMaker\Common\AdobePDFMakerX.dll
Report Id: 8874fed6-c8c6-43c4-a538-5c30a40ff8bc
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-04-13T09:01:56.184077800Z" />
<EventRecordID>63058</EventRecordID>
<Channel>Application</Channel>
<Computer>cajemobile5</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>16.0.11425.20202</Data>
<Data>5c9d3c2b</Data>
<Data>AdobePDFMakerX.dll</Data>
<Data>19.10.20099.60178</Data>
<Data>5c991ce5</Data>
<Data>c0000005</Data>
<Data>0007af37</Data>
<Data>21e4</Data>
<Data>01d4f1d4107ac7e6</Data>
<Data>C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat DC\PDFMaker\Common\AdobePDFMakerX.dll</Data>
<Data>8874fed6-c8c6-43c4-a538-5c30a40ff8bc</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

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Glenn Burkins shared this idea  ·   ·  Report…  ·  Admin →

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  • Glenn Burkins commented  ·   ·  Report

    Tanvi, the document is proprietary and I'm not willing to share it. I've simply gone with a competing product and it's working just fine.

    Thank you,
    Glenn

  • AdminTanvi Rastogi (Lead Software Engineer, Adobe) commented  ·   ·  Report

    Hi Glenn

    Since this issue is happening for a specific Word file, we won't be able to help much without the source document. If possible, can you remove all the sensitive data and then share the test file with us?

    Thanks
    Tanvi

  • Glenn Burkins commented  ·   ·  Report

    Tanvi,
    1. No, I'm not willing to share the file.
    2. I only use PDFMaker in MS Word for this document.
    3. I am using default settings for PDFMaker.
    Glenn Burkins