Skip to content

← Acrobat for Windows and Mac

Feature request / Bug report

That idea has been deleted

Acrobat for Windows and Mac: Installation and Licensing

CATEGORIES
All ideas
My feedback
Accessibility 595 ideas
Adobe Sign 984 ideas
Browser 144 ideas
Cloud Storage 166 ideas
Commenting 913 ideas
Creating PDFs 516 ideas
Editing PDFs 1497 ideas
Exporting PDFs 307 ideas
Fill & Sign 345 ideas
Generative AI 179 ideas
Installation and Licensing 652 ideas
Other 3257 ideas
Page Operations 448 ideas
PDF Forms 676 ideas
Printing 473 ideas
Scanning and OCR 348 ideas
Security & Digital signatures 329 ideas
Share & Collaboration 291 ideas
User Interface 1998 ideas

installation errors

Hi. Our users are getting attached error when trying to install Adobe. Any idea how to fix? Thanks.

Capture.PNG 23 KB

1 vote

Suzie Flowers shared this idea · May 14, 2019 · Report… · Admin →

Need Info · Jun 6, 2019

An error occurred while saving the comment

Adminahusain (Software Engineer, Adobe) commented · June 6, 2019 5:10 AM · Report

Hi,

Could you please launch Acrobat installer exe with /debug commandline and share the log file.

1) Open cmd
2) Trigger installer exe with / debug switch : "acrobatproDC_xxxxxxx.exe /debug"
3) A host.developer.log file will be created in the same directory as the installer exe
4) Share the host.developer.log file with us.

Thanks

Submitting...