Bug: Saving a scanned document
I cannot save a scanned document. When I click on "save as" a blank box opens up. Nothing else happens. This just started today. I was happily scanning and saving yesterday with no problem.
Anyone know what's wrong ? AND the FIX?
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x.3D.Gime@Gmail.com
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The same here today (2025.aug.20.we.)!
Can not save scanned document from Acrobat v2025.001.20577 x64!!!
I have Adobe CC all apps subscription, so it is the Acrobat "Pro".
It's just shows a blank box with nothing!
This is absolutely new to me, never experienced before!Arobat About info attached on screenshot.
op.sys.:
Edition Windows 10 Pro
Version 22H2
Installed on 2024.01.05.
OS Build 19045.6216computer:
Device Name Gime-HPZbPG8
Processor 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz 2.50 GHz
Installed RAM 64,0 GB (63,2 GB usable)
Storage 954 GB SSD SAMSUNG MZVL21T0HCLR-00BH1, 3.64 TB SSD KINGSTON SNV2S4000G
Graphics Card NVIDIA RTX A2000 Laptop GPU (4 GB), Intel(R) UHD Graphics (128 MB)
System Type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display -
Thank you for reporting the issue. Can you please provide us the details of the following:
1. Acrobat Version - Are you on reader or DC? Please share the screenshot of the Acrobat version screen
a. Go to help -> About Acrobat ... and take a screenshot
2. Operating system (Mac/Win)Regards,
Gaurav Maheshwari
Software Engineer
Adobe Acrobat Team
