update Acrobat Pro DC 2019.012.20034 crashes when playing movies
Hello, I've created Indesign interactive PDFs for many years (mainly lecture course material), until Acrobat Pro DC version 2019.010.20098 all went well. After the update to 2019.012.20034 all files (from the last three years) with movies in them crash with the error:
This PDF cannot be viewed in Acrobat or Reader, and the application will
now exit
This is horrible news for our university, can you please help? Obviously we made sure that Flash etc is up to date. Also we tried different security and multemedia legacy options.
As a "work-around" we are currently re-exporting all Indesign content to fixed layout ePubs …
What has happened here?
Many thanks
Stefan
Stefan Maier
shared this idea
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Stefan Maier
commented
I should add that the issue might also be that all computers where the crash offcures have Mojave (10.14) as the operating system. The one where it works is still on High Sierra