Acrobat crashes on Mojave when playing movies
Acrobat (version 2019.012.20034) crashes constantely when playing interactive PDFs with movies created in Indesign. Computers still on High Sierra with Acrobat 2019.010.20098 do not have this issue.
On Mojave, as soon as you want to play an embedded movie, Acrobat crashes with this:
This PDF cannot be viewed in Acrobat or Reader, and the application will
now exit
Please help, we have updated most of our computers in the uni and students can't view interactive PDFs anymore.
Stefan
Stefan Maier
shared this idea
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Oliver Beth commented
The same issue kept happening to me while I was watching pirates of the caribbean films in order at: https://www.watchinuk.co.uk/watch-pirates-of-the-caribbean-in-order-in-uk/
and it keeps crashing down. -
Stefan Maier
commented
Dear all,
it must be an issue with Adobe and not with older or newer Macs and Mojave. Old Macs running High Sierra have now also stopped working with movies in interactive PDFs for us (as of the most recent Acrobat DC update).
Note that the movies themselves play (say in Quicktime) fine on all machines. It definitely is an issue with Adobe Acrobat DC and it needs to get solved asap. We are really stuck.
cheers
Stefan -
Carolyn
commented
I just spent 2 hours with Adobe, where they tried everything. Here's my assessment. If you have a Mac newer then 2013, it won't work with Mojave. All of our 2013 Macs with Mojave work. It has to be a compatibility issue with the graphics card of the newer machines.
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Greg Mikolai
commented
I am having the same problem. We just switched to Mojave as well.
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Stefan Maier
commented
Any idea how to get Adobe to acknowledge this or at least get some qualified reply? I will start to lobby our uni (Imperial College London) to cancel their adobe creative cloud business plan, as it's useless now for our purposes. Most of my lecture material cannot be viewed anymore. And before someone from Adobe says this, converting everything into eBook format is not a solution, since we need to distribute as PDF.
best
Stefan -
Jason King
commented
i have same problem, guy from adobe remoted onto my computer for over an hour then gave up.
issue still not resolved. -
Anonymous
commented
WE have same problem!