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Feature request / Bug report

Acrobat for Windows and Mac: Scanning and OCR

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The Selected Color Format is not supported

Allways get this error when scanning "The Selected Color Format is not supported".
Scanner works fine with other software.
iMacPro with Canon TS8120.
Thanks

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Kevin Frary shared this idea  ·   ·  Report…  ·  Admin →
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  • Virginia P commented  ·   ·  Report

    I have the same problem from a MacBook PRO ( Big SUR ) with a brand new HP color laser Pro MPF M283. The primary reason I have Acrobat DC is to scan to PDF - and now that function does not work anymore. Scanner is fine - works with other programs. ADOBE used to work with old Brother multifunction printer -but stopped as soon as I switched printers. And no - there is NO setting within HP that allows any color format adjustment. The scanner and Adobe are capturing in JPG2000 - there is a disconnect on ADOBE side.

  • David commented  ·   ·  Report

    I have the same problem with Brother MFC-J995