Please add the following features or I am switching to Docusign
Okay, first of all, due to COVID, e-signatures have become increasingly important.
You need to make this feature exceptionally robust within both the desktop program and the web portal. It is utterly, utterly underwhelming as of Q4 2020.
There is currently no way to create or manage document templates directly within the desktop app. You have got to be kidding me. You folks need to wake up over there.
Secondly, creating and managing said templates via web browser is extraordinarily cumbersome, and your instructions on how to do this are outdated as the web interface looks noticeably different and with fewer features than those displayed via screenshot on the support site.
For example, I cannot edit template permissions once created, and the help website is useless because the screenshots on there show you outdated images of the web interface.
I promise you there are plenty of folks who feel like me and do not have the patience for this foolishness. I will give my business to DocuSign asap so i don't have to worry about this at all.
Please fix before tax season 2021.