Issue resolved

After my IT department did troubleshooting we were able to get it fixed. Tried removing virus protection software which indicating firewall blocking, did not impact program. Tried uninstall reinstall showed the program update and went back to crashing. Found an application CommonLook validator program was crashing the Adobe Acrobat DC.

Thanks, Jason for the information,

We would require crash dumps from your system to analyze the case, please perform the following steps :

Press 'Start' key and search for 'cmd'.
Launch the Command Prompt in admin i.e. 'Run as Administrator' mode.
Run these four commands in a one-by-one manner:

REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps"
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps"
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040
REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002

Retry the scenario where Acrobat crashes.
Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter
You will see .dmp file generated file recently.
Please share that dump with us. Note it will be a large file.
You may upload the logs to Adobe Send and share the link with us via email (vinchauh@adobe.com): How to share a file using Adobe Document Cloud (https://forums.adobe.com/docs/DOC-7161)

Thanks,
Vineet

attached

attached
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting]
"EnableZip"=dword:00000001
"ErrorPort"="\\WindowsErrorReportingServicePort"
"ServiceTimeout"=dword:0000ea60
"OobeCompleted"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Assert Filtering Policy]
"ReportAndContinue"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\BrokerUp]
"WWAJSE"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Consent]
"DefaultConsent"=dword:00000004

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\Hangs]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\BoxUI.exe]
"DumpCount"=dword:00000001
"DumpFolder"=hex(2):25,00,4c,00,4f,00,43,00,41,00,4c,00,41,00,50,00,50,00,44,\
00,41,00,54,00,41,00,25,00,5c,00,42,00,6f,00,78,00,5c,00,42,00,6f,00,78,00,\
5c,00,4c,00,6f,00,67,00,73,00,00,00
"DumpType"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\RuntimeExceptionHelperModules]
"C:\\Windows\\System32\\wbiosrvc.dll"=dword:00000000
"C:\\Windows\\System32\\msiwer.dll"=dword:00000000
"C:\\Windows\\System32\\iertutil.dll"=dword:00000000
"C:\\Windows\\Microsoft.NET\\Framework64\\v4.0.30319\\mscordacwks.dll"=dword:00000000
"C:\\Program Files\\Microsoft Office\\root\\VFS\\ProgramFilesCommonX64\\Microsoft Shared\\OFFICE16\\msowerrelief.dll"=dword:00000000
"C:\\Program Files\\Common Files\\Microsoft Shared\\OFFICE16\\AIRWER.DLL"=dword:00000000
"C:\\Program Files\\dotnet\\shared\\Microsoft.NETCore.App\\3.1.7\\mscordaccore.dll"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\TermReason]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\TermReason\17276]
"Terminator"="HAM"
"Reason"=dword:00000004
"CreationTime"=hex(b):52,8f,dc,c8,63,bf,d6,01

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\TermReason\18928]
"Terminator"="HAM"
"Reason"=dword:00000000
"CreationTime"=hex(b):32,08,9a,c9,63,bf,d6,01

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\TermReason\19684]
"Terminator"="HAM"
"Reason"=dword:00000004
"CreationTime"=hex(b):62,1a,02,66,63,bf,d6,01

reports tried attaching but wont post

I dont see adobe acrobat DC in the error report I went to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
Right-click the Windows Error Reporting key.
Select Export and save the .reg file on the desktop.

Ever since the technician yesterday deleted the adobe acrobat key from HKEY_CURRENT_USER Software Adobe actobat DC it delete the error. But now every single time I close the Adobe Acrobat DC application and try to reopen it again it shows breifly on the screen for one second and crashes disappears and doesnt load requiring to clear the key again. This is a pretty fatal bug as it is happening continuously even on a valid license and troublshooting my computer via remote desktop it didnt do a darn thing yesterday.

We are extremely sorry for the inconvenience caused.

To troubleshoot the issue, can you please share the crash dump with us?

Thanks in advance.

Regards,
Vineet