Preflight library and profile import and export dialogs inacessible
When trying to import or export a preflight library or a profile inside a library, the "file open" dialog does not open and instead throws a warning messagebox "Error in OS call SHGetFolderPath: -2147024829". See attached screenshot. This error of course hints to something in the underlying OS, but should be handled differently by Acrobat. For example, by instead opening a "file open" dialog in some default or safe directory instead.
I tried removing the registry key HKCU\Software\Adobe and its subkeys while Acrobat was closed. Then trying again, but it did not make any difference.
Probably not fully reproducable on every computer. Might be reproducable by importing a preflight profile, then removing the directory it was in, and trying to import a preflight profile again.
OS: Windows Server 2016, up to date as of 2021/01/21 (day of posting this issue).
Hans Broeckx
shared this idea
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Hans Broeckx
commented
Right click 'Documents' > Properties > tab 'Location'.
Should be a corresponding registry key if you need to do it automated, but I don't know by heart which one that is. -
Chris Nishioka commented
How did you reset the Document location? I'm running into the exact problem! Thanks!
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Hans Broeckx
commented
Problem seemed to be caused by having Documents point to an invalid location. Restoring it to default fixed the issue.