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Acrobat for Windows and Mac: Other

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EXTREMELY SLOW Adobe Acrobat performance on Mac (re-reporting of common issue)

I'd like to re-report a general issue with Adobe Acrobat running on Mac. While viewing simple PDFs (<1MB), without annotations, Adobe Acrobat has 1 to two second delays when scrolling, painfully slow performance, the program is basically unusable.

I'm sure you are aware of this, because with a limited search I've seen multiple posts asking for help with this, most notably:
https://community.adobe.com/t5/acrobat/acrobat-scrolling-is-incredibly-laggy-and-slow/m-p/10652846
The issues brought up in this post fully summarize my problem -- and BEAUTIFULLY surmises a likely cause of these problems. However, while a recurrent issue, I've seen very little interest from your company in addressing it...

I have Creative Cloud, with auto-updates active for Adobe Acrobat, and I have a 2020 Macbook Pro, 16gb RAM, good graphic card (although as beautifully pointed out in the blog post above, said graphics card is not even utilized by Adobe Acrobat)... I should not be having issues with this program. I am wholesomely disappointed in this program. I'll be uninstalling it until these issues are addressed.

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  • Giovanna Ricci commented  ·   ·  Report

    Adobe acrobat is so laggy it is virtually unusable on my 16GB MacBook Pro running the latest software for both. This is the only program I have this issue with on this computer,

  • Julie Moisan commented  ·   ·  Report

    Same here! 2 out of our 3 computers have this problem.

  • John Gearheart commented  ·   ·  Report

    I lot of the same complaints and Adobe doing NOTHING about it.

  • Nikolai Patrick commented  ·   ·  Report

    I'm also having this problem. Running latest version of Acrobat on a late 2015 iMac with 32GB RAM. This problem has been around for years and has not been fixed. Come on adobe, this is very expensive software, and by paying for it, we expect you at least deliver us with software that is actually usable.

  • Derek Pirozzi commented  ·   ·  Report

    Same problem here! Brand new mac book pro and adobe acrobat is unbelievable - it stalls, stops, scrolls horribly - absolutely no idea why?

  • Jonathan commented  ·   ·  Report

    2020 iMac 27"
    3.6GHz Intel i9 10-core
    72gb 3122 DDR4
    5500XT 8gb

    I absolutely dread having to do anything with Acrobat. Things that should take 5 minutes take half an hour. Complete waste of my time and money. Why do I bother to continue paying for this software?

    I'm at the point now where I'm going to use something else. Totally fed up the mind bogglingly rubbish performance.

  • Mario Azzopardi commented  ·   ·  Report

    Same issue, using a brand new Mac Studio and Acrobat is a complete dog. Painful to the point of being unusable. Ridiculous.

  • Michael Duhamel commented  ·   ·  Report

    2021 16" Macbook Pro
    M1 Max
    32 GPU
    64 GB RAM
    2 TB SSD

    Brand new, top-of-the-line, fully-maxed out Macbook Pro.

    Same issue.

    Acrobat scrolls so slowly and lags UI so much as to be COMPLETELY UNUSABLE.

    Switching over to PDF Expert or anything else yields smooth performance with lightning-fast response.

    Literally every other app is greased lightning—except stalled Acrobat.

    Not using Acrobat DC again until the issue is resolved.

  • May Suthida commented  ·   ·  Report

    This app is a hot garbage. Slow and has the most confusing UI/UX.

  • Laszlo commented  ·   ·  Report

    Same perennial problem that shows up unpredictably with some files, large and small. What's the point of uservoice if there is no company followup.

  • Beverly Hope commented  ·   ·  Report

    It is absolutely INFURIATING that MacBooks cannot handle Adobe and adobe doesn't care to help. Truly this is a MACBOOK issue. This program works FLAWLESSLY on PC's. I use both in my day to day, and I DREAD adobe on the macbook. Mac wants us to use preview... But there are many wonderful things adobe can do that preview cannot. I really hope that mac will play nice with adobe and come together.

  • Erik Johnson commented  ·   ·  Report

    Same problem - brand new high powered Macbook Pro M1. This is extremely disappointing and will be looking elsewhere. Figma and other programs are so much better than Adobe these days. Sad.

  • Jane Millan commented  ·   ·  Report

    I feel like I'm back in the 90's working on a Macintosh Performa or something. Exceedingly slow performance with Acrobat Pro. Continual crashing, refreshes every time I move my mouse, etc. even in reader mode. Acrobat Pro never used to be this awful. I have a 2019 MacBook Pro with 32 GB Ram, OS Monterey v12.3.1

  • Douglas MacDonald commented  ·   ·  Report

    I'm fed up seeing a constantly revolving pizza every time I try to open a PDF with Acrobat. I end up having to do a force quite only to have the experience repeated.

  • Dmitri Samoilov commented  ·   ·  Report

    Terrible terrible performance, used to be better I think, but today was practically unusable when I needed to fill and sign a few documents <1MB. Will look for alternative software for next time.

  • Zoltán Német commented  ·   ·  Report

    Same here, iMac Pro, 2022.001.20112 .
    I almost only use it with 1 page 200k BW documents.
    Lag lag lag screen tear lag.

  • Elaine commented  ·   ·  Report

    The new Acrobat has been bloatware for some time now. I used the previous version up until I upgraded to OS Catalina... now the old version no longer works, so I'll have to twiddle my thumbs while waiting for Acrobat to do the simplest things.

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