My issue is that Adobe treats how you log into adobe with the same email address differently based on the path you log in.... and how changes in the backend for management now is broken with people that use federated and business id's with the same email address.

We use k12 accounts that are federated and we have accounts as business id's (same email addresses) for use only under Acrobat Pro. The changes recently to the admin console now forces Acrobat users to request Adobe admins to grant access (when they already have it for Acrobat Pro and a key assigned to them in the console) and when an admin such as myself approved that request for Acrobat Pro it will auto assign the user as federated ID when those ID's don't work with Acrobat Pro and thus the user is using 2 licenses instead of 1 for Acrobat.

It will not let me remove the federated ID user (throws an error) under Acrobat Pro and only support can remove it, but once they do they still can't use Acrobat because Adobe Creative Cloud thinks they do not have a license key despite they being in the list of having one as a business ID. If they hit the request access it starts the whole cycle over again.

Talking with support they told me yesterday they did not know about the system changing, I should be allowed to delete the federated ID, Acrobat Pro only works with business id accounts, having different user accounts with the same email address your system treats separate (business vs federated) but clearly there is a glitch when how the whole admin/user management has changed. Support manager said he would send me a email to write up everything and give screenshots along with setting up a time to work with me some more today but I never got that email from support.