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plug in icons broken in Acrobat 2023.003.20244

had to reinstall Acrobat DC and now a plug in that we use, all the icons in the menu are displayed as broken image icons. uninstalled both and reinstalled still no difference. Plug in is fine on 2023.003.20215 64bit, but on the 2023.003.20244 is where the issue is.

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DJY shared this idea  ·   ·  Report…  ·  Admin →
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  • David Rumsey commented  ·   ·  Report

    I just upgraded to the new Acrobat version and retested my plugin. Unfortunately, I have to give this a "No Fix" – the toolbar icons are still not showing in the latest version (23.006.20360) on macOS Ventura 13.6.

    I disabled the new interface to switch back to the legacy UI and the icons are still working there. Switch back to the new UI and I'm back to the Lego Blocks. If I enable all debug logs, I see no errors or any indication that the icons are not loading and being displayed.

  • Mayank commented  ·   ·  Report

    Hi everyone,

    Please update to latest 23.006.20360 build. Issue is fixed with October 2023 update.

    Thanks,
    Mayank

  • David Rumsey commented  ·   ·  Report

    I've also just run across this issue during plug-in development on macOS using the latest Acrobat Pro.

    I'm using the Sample code from the "Custom Tool" MultiTab example project, specifically, the CreateIcons() method in PluginInit.cpp.

    In the new UI my plugin only displays the default "Lego Block" icon for the tools, but if I switch to the old UI via "View > Disable New Acrobat" then the icons start working again.

    I had initially thought it was a permissions issue with macOS, but it looks like it might be something to do with the new UI instead.

    Platform: macOS Ventura, 13.5
    Acrobat Version: 2023.003.20269

    Steps to reproduce:
    1. Ensure Acrobat is using New UI.
    2. Compile and run a Plugin that adds custom tools and icons to the toolbar. For simplicity, you can use the "Custom Tool" MultiTab example from the SDK Samples.
    3. Custom icons are not displayed.
    4. Instrument the CreateIcons() function to add more detailed logs and it shows no errors or failures, but the icons are not displayed.
    5. Switch to the old UI via View > Disable New Acrobat. Restart the app.
    6. The custom tools and icons are displayed correctly in the Toolbar.

  • Mayank commented  ·   ·  Report

    Thanks for all the additional information. We are looking into this and will update soon

  • DJY commented  ·   ·  Report

    As a side note, if I disable the new acrobat in the 20244 version, things seem back to normal. If I reenable new acrobat, icons break again. So something specific with new acrobat.

  • Mayank commented  ·   ·  Report

    Hi DJY,

    Thanks for reporting this issue.
    Please share the plugin name and screenshot of the issue.
    Also, your machine details like OS, processor etc.

    Thanks,
    Mayank