Customer: “Your new interface sucks—why did you change it?”

Adobe: “We know what’s best for you. Resistance is futile.”

Hi, We appreciate the time and effort you took to leave us a remark since we're constantly searching for ways to make Acrobat better.

We recognize that the new Acrobat represents a significant shift, but we hope that as you become accustomed to the new interface, you will be able to use Acrobat more effectively and get more out of it. And, we are proactively addressing the performance/crash issues in upcoming releases.

A point to note is that as we made these changes in the interface, we have ensured all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are proactively addressing any gaps or issues reported by users related to any break in current workflows.

For example, the functionality to delete an item in Edit mode, is same as in old interface. Right click on the box boundary of a text box and delete, or click on box boundary of a text box and hit delete button. It is an object/image, then click on it or boundary as right click or delete button. We have also added a contextual toolbar that comes up when you select a item(or its boundary) in editing mode.

We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarize you to the new interface, along with regular updates on upcoming changes.

If you are facing more issues, please let us know. We are constantly working on it to improve the new experience.

We are also updating our helpx page that will assist you better - https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html