Help your users transition to the new look
The abruptness of this change felt like a slap to the face. I'm sure all the features I use are there . . . somewhere. Why don't you consider helping your users like the new look by using the usage data you're surely collecting to provide users a custom walkthrough of: here's this feature you frequently used, here's that feature you frequently used, oh and did you know you can customize placement of this thing and that. Oh and try this keyboard shortcut for this other thing it looks like you frequently do.
David Kimmel commented
Customer: “Your new interface sucks—why did you change it?”
Adobe: “We know what’s best for you. Resistance is futile.”
AdminAshish Rawat (Adobe) (Admin, Adobe) commented
Hi, We appreciate the time and effort you took to leave us a remark since we're constantly searching for ways to make Acrobat better.
We acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you are able to be more productive & get more out of Acrobat.
With the new interface we aim to
1.Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.
2. Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,
**For example, all tools that allow content, page & file level edits can be found under one action based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert”; tools that allow filling & signing documents or requesting signatures from others under “Sign”.
3. Your point is right. We allow lot of customization in the app. For example - you can drag drop the tools in All tools left pane to reorder your tools. Similarly, the top left toolbar (Quick tools) can also be customized using Customization window that comes on clicking ... button at the bottom of the toolbar. We are in the process of adding more customizations in the app.
We would also like to highlight that we have exhaustively tested these changes with users over the past 12 months, keenly monitoring user behavior & addressing top user issues before gradually rolling out the new interface to the Acrobat user base
A point to note is that as we made these changes in the interface, we have ensured all tools & features that are currently supported, retain their familiar functionalities and workflows as they did in the previous version. We are proactively addressing any gaps or issues reported by users related to any break in current workflows.
We will follow up on this response with a detailed blog post explaining the changes, a guide to help familiarize you to the new interface, along with regular updates on upcoming changes.
We are also updating our helpx page that will assist you better - https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html
Once again, we appreciate your comments. Please stay tuned for more of our upcoming releases.